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For Companies At a Glance
- Tasks: Manage properties, handle customer enquiries, and coordinate contractor teams for swift solutions.
- Company: Reputable housing organisation known for innovative solutions and strong partnerships.
- Benefits: Competitive salary, bonus potential, 26 days holiday, and professional development opportunities.
- Why this job: Join a dynamic team and enhance customer experiences in the housing sector.
- Qualifications: Experience in customer service within housing or property sectors is essential.
- Other info: Enjoy a modern office environment with free parking and ongoing training.
The predicted salary is between 28000 - 30000 £ per year.
R13 Recruitment are supporting a highly reputable organisation operating within the housing sector, leading their search for a Customer Service Coordinator to join their busy team. This role will be responsible for overseeing a portfolio of properties, receiving customer communications, coordinating and planning contractor teams and assuring swift solutions to customer issues, optimising the customer experience and journey.
Working hours: Monday to Friday – 37.5 hours per week, onsite full time at the modern offices on the outskirts of Norwich (with ample free parking). Salary £28,000 - £30,000 + quarterly bonus potential.
The Day to Day:
- Managing a portfolio of properties, handling incoming enquiries/complaints from customers.
- Gathering information associated with the nature of the complaint, assuring optimal information gained from the outset.
- Setting up and managing the customer log, keeping information updated on in-house system.
- Requesting additional information from customers (photos/videos etc.) in relation to issues.
- Allocation and planning of works to in-house and sub-contracting teams on a triage basis.
- Receiving updates from teams and relaying back to the customer.
- Ongoing review of remedial works against designated timeframes, assuring resolutions are provided as quickly as possible.
- Working to achieve/reviewing timeframes to ensure issues are resolved in line with objectives.
You Will Have/Be:
- Exposure within the housing/property/maintenance sector is required, within a customer-orientated role.
- Dedication to the delivery of customer service excellence.
- Outstanding written and verbal communication skills.
- Complaint handling experience.
- Self-motivation and ability to manage personal workload autonomously.
- Effective internal and external relationship management skills.
- Accuracy and attention to detail.
- Exposure to the planning of works would be desirable.
The Benefits:
- Bonus entitlement based on performance KPIs.
- Holidays - 26 days + bank holidays + holiday purchase scheme.
- Free onsite car parking.
- Life Assurance.
- Pension.
- Access to discount portal.
- Employee assistance programme.
- Ongoing professional training and development, including leadership programmes.
Customer Service Coordinator in Norwich employer: Rthirteen
Contact Detail:
Rthirteen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Norwich
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common customer service scenarios. Think about how you'd handle complaints or coordinate teams. We want you to show off your skills and experience confidently!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you're keen and professional, which is exactly what they want in a Customer Service Coordinator.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Coordinator in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Coordinator role. Highlight your experience in customer service, especially within the housing or property sector, and showcase any relevant skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your dedication to customer service excellence!
Showcase Your Communication Skills: Since outstanding written communication is key for this role, ensure your application is clear, concise, and free of errors. This is your opportunity to demonstrate your attention to detail right from the start!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Rthirteen
✨Know Your Stuff
Make sure you understand the housing sector and the specific role of a Customer Service Coordinator. Research the company’s values and recent projects to show that you’re genuinely interested in what they do.
✨Showcase Your Communication Skills
Since this role requires outstanding written and verbal communication, prepare examples from your past experiences where you effectively handled customer complaints or inquiries. Practise articulating these scenarios clearly.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you’ve resolved issues quickly and efficiently. Be ready to discuss how you prioritised tasks and managed your workload, as this will highlight your self-motivation and organisational skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
