At a Glance
- Tasks: Lead and develop IT service delivery teams, ensuring high-quality project outcomes.
- Company: Expanding IT services organisation with a focus on innovation and growth.
- Benefits: 25 days holiday, private medical cover, gym membership, and clear progression opportunities.
- Other info: Hands-on role with excellent career growth potential in a supportive environment.
- Why this job: Make a tangible impact in a forward-thinking business while leading dynamic teams.
- Qualifications: Proven leadership experience in IT with strong technical and people management skills.
The predicted salary is between 50000 - 60000 € per year.
R13 Recruitment are partnering with an expanding IT services organisation to recruit a Team Manager to lead and develop a core service delivery function providing solutions to the corporate SME market across both Norfolk and the UK. This is a pivotal leadership role, responsible for stabilising, developing and driving the performance of a key service within the business. Leading from the front, this senior-level role will combine technical credibility, project scoping, planning and coordination, commercial awareness and strong people management to deliver high-quality outcomes for clients. This is a hands-on position and you'll be expected to remain technically credible while operating at a strategic and operational level. This position will suit an individual who enjoys taking ownership, driving improvements and making a visible impact across both team performance and client delivery. As a key hire, you will play a central role in creating consistent and high-quality outcomes, whilst working closely with other senior stakeholders.
The ideal candidate will have progressed from a technical background into leadership and is now looking for a role where they can make a tangible impact in a forward-thinking business. Monday to Friday working hours. Salary offered will be commensurate to level of experience.
The Company
This organisation delivers a broad range of IT, telecoms and technology solutions to a national client base, supporting businesses with infrastructure, cloud, security and connectivity services. With continued growth and investment, they are now focused on strengthening their delivery function - creating an opportunity for an experienced manager to step in, bringing structure and driving performance across the technical delivery and installations teams.
Benefits
- 25 days holiday + bank holidays
- Private medical cover
- Pension scheme
- Gym membership
- Cycle to work scheme
- Employee Assistance Programme
- Clear progression opportunities within a growing group
The Day to Day
- Leading and managing two technical delivery teams.
- Taking ownership of project delivery, ensuring work is effectively scoped, planned, resourced and completed on time, within budget and to a high standard.
- Acting as the senior escalation point for technical and client-related issues.
- Driving improvements across service delivery, processes and performance.
- Managing departmental budgets, forecasting and resource planning.
- Supporting and developing team members through coaching, 1:1s and performance management.
- Working closely with sales teams to support pre-sales, solution design and client strategy.
- Attending client meetings, building strong relationships with key stakeholders across all levels of organisational seniority and technicality, adapting approach accordingly.
- Monitoring KPIs, SLAs and delivery performance.
- Managing non-conformances and identifying continuous improvement opportunities.
You Will Have / Be
- Proven experience in a leadership role within IT, infrastructure or managed services.
- Strong technical background across Microsoft environments (Windows, Azure, Microsoft 365).
- Experience managing client-facing project delivery in a commercial environment.
- Ability to balance technical, commercial, operational and people management responsibilities.
- Confident communicator, able to engage with both technical and non-technical stakeholders.
- Success in managing and developing your team.
- Experience managing budgets, resources and performance metrics.
- A proactive, solutions-focused mindset with the ability to drive change and improvement.
- Resilient, with the ability to lead teams through periods of change.
- Experience within an MSP environment would be highly advantageous, but is not essential.
- Knowledge of ISO standards (e.g. 9001 / 27001), PSA tools (such as Halo), or emerging technologies such as AI would be beneficial.
How to Apply
To hear more details about this opportunity, please email your CV to Rebecca Headden - Business Partner at R13 Recruitment. If you do not hear from us within 5 working days of submitting your CV, please assume you have been unsuccessful on this occasion.
IT Service Delivery Manager in Norwich employer: rthirteen recruitment
Join a forward-thinking IT services organisation that prioritises employee growth and development, offering a dynamic work culture where your leadership can make a tangible impact. With benefits like private medical cover, gym membership, and clear progression opportunities, this role as an IT Service Delivery Manager in Norfolk provides the perfect platform for you to drive performance and deliver high-quality outcomes for clients while enjoying a supportive and innovative environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery Manager in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry and let them know you're on the lookout for a new role. You never know who might have the inside scoop on an opportunity that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their service delivery approach and think about how your experience aligns with their needs. This will help you stand out as a candidate who’s genuinely interested.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share examples of how you've driven improvements and managed teams effectively. Highlighting your ability to balance technical and people management will make you a strong contender.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Service Delivery Manager in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Service Delivery Manager role. Highlight your leadership experience, technical background, and any relevant project management successes to grab our attention!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven improvements and made an impact in previous positions.
Showcase Your Technical Credibility:Since this role requires a strong technical background, don’t shy away from mentioning your expertise in Microsoft environments or any relevant technologies. We want to see that you can lead from the front with confidence!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at rthirteen recruitment
✨Know Your Tech Inside Out
As an IT Service Delivery Manager, you'll need to showcase your technical credibility. Brush up on your knowledge of Microsoft environments, Azure, and Microsoft 365. Be ready to discuss how you've used these technologies in past projects and how they can benefit the company.
✨Demonstrate Leadership Skills
This role is all about leading teams and driving performance. Prepare examples of how you've successfully managed teams, resolved conflicts, and improved service delivery. Highlight your coaching techniques and how you’ve supported team members in their development.
✨Showcase Your Project Management Prowess
Be prepared to discuss your experience with project scoping, planning, and execution. Bring specific examples of projects you've delivered on time and within budget. Emphasise your ability to balance technical and commercial aspects while managing client expectations.
✨Engage with Stakeholders
Since this role involves working closely with various stakeholders, practice how you would communicate with both technical and non-technical audiences. Think of scenarios where you've built strong relationships and adapted your communication style to suit different levels of seniority.
