At a Glance
- Tasks: Provide first-line support to clients and troubleshoot technical issues.
- Company: Innovative tech company focused on collaboration and client success.
- Benefits: Hybrid working, pension scheme, ongoing training, and clear career progression.
- Other info: Dynamic environment with exposure to cutting-edge technologies.
- Why this job: Join a supportive team and develop your tech skills while making a real impact.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
R13 Recruitment are supporting an innovative and growing technology organisation in their search for a Service Desk Analyst to join their client support team. This is an excellent opportunity for someone looking to develop their career within software and technology support, joining a collaborative environment where customer service and problem-solving are at the heart of everything they do.
Supporting a specialist software platform, you will play a key role in delivering a high-quality experience to clients while developing valuable technical and client-servicing skills. Full-time, Monday to Friday hours with hybrid working available. Full product training will be provided, making this a fantastic opportunity for someone who is passionate about technology and customer support and wants to build a long-term career within a growing IT business.
The Company
This forward-thinking technology business develops and delivers specialist software solutions to their clients. With a strong focus on innovation, collaboration and client success, they offer excellent long-term development opportunities within a supportive and people-focused working environment.
Benefits
- Hybrid working opportunities (flexibility for 4 days from home / 1 day in office)
- Pension scheme
- Ongoing training and development
- Clear career progression opportunities
- Supportive and collaborative team environment
- Exposure to cutting-edge technologies and projects
The Day to Day
- Providing first-line remote support to software users and clients.
- Logging and managing incidents and service requests via the ticketing system.
- Investigating and troubleshooting technical issues using internal and external resources.
- Prioritising support tickets based on urgency and impact.
- Escalating more complex issues to specialist teams where required.
- Maintaining accurate documentation and updating records clearly and consistently.
- Providing timely updates to clients and internal stakeholders.
- Supporting user onboarding/offboarding and access management processes.
- Assisting with password resets, account amendments and user administration.
- Contributing to knowledge base documentation and process improvements.
- Ensuring compliance with internal security and operational procedures.
You Will Have / Be
- Previous experience within a customer service, service desk or helpdesk position.
- Excellent communication skills, both written and verbal.
- Strong customer service and relationship-building abilities.
- Good IT literacy, including Office 365.
- Strong organisational skills and attention to detail.
- Ability to prioritise workload and manage multiple tasks effectively.
- A proactive and positive approach to problem-solving.
- Comfortable working in a fast-paced and evolving environment.
How to Apply
To hear more details about this fantastic opportunity, please email your CV to Rebecca Headden - Business Partner at R13 Recruitment. If you do not hear from us within 5 working days upon initial submission of your CV, please assume you have been unsuccessful on this occasion.
Service Desk Analyst in Norfolk employer: rthirteen recruitment
Join a forward-thinking technology organisation that prioritises innovation and collaboration, making it an excellent employer for those passionate about technology and customer support. With a supportive team environment, hybrid working options, and clear career progression opportunities, you will thrive while developing your skills in a role that is central to client success. This company not only invests in your ongoing training but also exposes you to cutting-edge technologies, ensuring a rewarding and meaningful career path.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in Norfolk
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to service desk roles. We recommend role-playing with a friend or using mock interview platforms to boost your confidence.
✨Tip Number 3
Showcase your passion for technology and customer support during interviews. Share specific examples of how you've solved problems or helped clients in the past – it’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Desk Analyst in Norfolk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Desk Analyst role. Highlight any customer service or IT support experience you have, and don’t forget to mention your problem-solving abilities!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for technology and customer support. Share why you want to join our innovative team and how you can contribute to our collaborative environment.
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your written application is clear and concise. Use proper grammar and structure to demonstrate your ability to communicate effectively with clients and colleagues.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at rthirteen recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company and its products. Understand their software solutions and how they support their clients. This will not only show your enthusiasm but also help you tailor your answers to align with their values and goals.
✨Showcase Your Customer Service Skills
Since this role is all about client support, be ready to share specific examples of how you've provided excellent customer service in the past. Think about situations where you solved problems or went above and beyond for a client, as these stories will resonate well with the interviewers.
✨Prepare for Technical Questions
Brush up on your IT knowledge, especially around Office 365 and common troubleshooting techniques. Be prepared to discuss how you would handle specific technical issues or scenarios that might arise in the role. This will demonstrate your readiness to tackle the challenges of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or the technologies they use. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
