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For Companies At a Glance
- Tasks: Provide first-line support to clients and troubleshoot technical issues.
- Company: Innovative tech organisation focused on collaboration and client success.
- Benefits: Hybrid working, ongoing training, pension scheme, and clear career progression.
- Other info: Dynamic environment with exposure to cutting-edge technologies.
- Why this job: Join a supportive team and develop your tech skills while making a real impact.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
R13 Recruitment are supporting an innovative and growing technology organisation in their search for a Service Desk Analyst to join their client support team. This is an excellent opportunity for someone looking to develop their career within software and technology support, joining a collaborative environment where customer service and problem-solving are at the heart of everything they do. Supporting a specialist software platform, you will play a key role in delivering a high-quality experience to clients while developing valuable technical and client-servicing skills.
Full-time, Monday to Friday hours with hybrid working available. Full product training will be provided, making this a fantastic opportunity for someone who is passionate about technology and customer support and wants to build a long-term career within a growing IT business.
The Company
This forward-thinking technology business develops and delivers specialist software solutions to their clients. With a strong focus on innovation, collaboration and client success, they offer excellent long-term development opportunities within a supportive and people-focused working environment.
Benefits
- Hybrid working opportunities (flexibility for 4 days from home / 1 day in office)
- Pension scheme
- Ongoing training and development
- Clear career progression opportunities
- Supportive and collaborative team environment
- Exposure to cutting-edge technologies and projects
The Day to Day
- Providing first-line remote support to software users and clients.
- Logging and managing incidents and service requests via the ticketing system.
- Investigating and troubleshooting technical issues using internal and external resources.
- Prioritising support tickets based on urgency and impact.
- Escalating more complex issues to specialist teams where required.
- Maintaining accurate documentation and updating records clearly and consistently.
- Providing timely updates to clients and internal stakeholders.
- Supporting user onboarding/offboarding and access management processes.
- Assisting with password resets, account amendments and user administration.
- Contributing to knowledge base documentation and process improvements.
- Ensuring compliance with internal security and operational procedures.
You Will Have / Be
- Previous experience within a customer service, service desk or helpdesk position.
- Excellent communication skills, both written and verbal.
- Strong customer service and relationship-building abilities.
- Good IT literacy, including Office 365.
- Strong organisational skills and attention to detail.
- Ability to prioritise workload and manage multiple tasks effectively.
- A proactive and positive approach to problem-solving.
- Comfortable working in a fast-paced and evolving environment.
How to Apply
To hear more details about this fantastic opportunity, please email your CV to Rebecca Headden – Business Partner at R13 Recruitment. If you do not hear from us within 5 working days upon initial submission of your CV, please assume you have been unsuccessful on this occasion.
Locations
Service Desk Analyst in Norfolk, Norwich employer: rthirteen recruitment
Contact Detail:
rthirteen recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Norfolk, Norwich
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research the company and their software solutions, and be ready to discuss how your customer service skills can shine in a tech environment. Practice common interview questions with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your proactive approach and ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our collaborative team.
We think you need these skills to ace Service Desk Analyst in Norfolk, Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Desk Analyst role. Highlight any previous customer service or helpdesk experience, as well as your IT literacy. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about technology and customer support. Share specific examples of how you've solved problems in the past, and let us know why you want to join our innovative team.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application is clear and concise. Use proper grammar and structure, and don’t forget to express your enthusiasm for the position. We love a good communicator!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your CV and cover letter!
How to prepare for a job interview at rthirteen recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, mission, and the specific software solutions they provide. This will not only help you understand their culture but also allow you to tailor your answers to show how you align with their goals.
✨Showcase Your Customer Service Skills
As a Service Desk Analyst, customer service is key. Prepare examples from your past experiences where you successfully resolved issues or improved client satisfaction. Highlight your communication skills and how you build relationships with clients.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you approach troubleshooting technical issues. Think of specific scenarios where you identified a problem, investigated it, and implemented a solution. This will showcase your proactive attitude and ability to work under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or the technologies you’ll be working with. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.