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- Tasks: Lead and develop a core service delivery function for IT solutions.
- Company: Expanding IT services organisation with a focus on growth and innovation.
- Benefits: 25 days holiday, private medical cover, gym membership, and clear progression opportunities.
- Other info: Dynamic role with opportunities to work closely with senior stakeholders and clients.
- Why this job: Make a visible impact while driving improvements in service delivery and team performance.
- Qualifications: Proven leadership experience in IT and strong technical background in Microsoft environments.
The predicted salary is between 50000 - 60000 £ per year.
R13 Recruitment are partnering with an expanding IT services organisation to recruit a Team Manager to lead and develop a core service delivery function providing solutions to the corporate SME market across both Norfolk and the UK.
This is a pivotal leadership role, responsible for stabilising, developing and driving the performance of a key service within the business. Leading from the front, this senior-level role will combine technical credibility, project scoping, planning and coordination, commercial awareness and strong people management to deliver high-quality outcomes for clients. This position will suit an individual who enjoys taking ownership, driving improvements and making a visible impact across both team performance and client delivery.
As a key hire, you will play a central role in creating consistent and high-quality outcomes, whilst working closely with other senior stakeholders. Monday to Friday working hours. This organisation delivers a broad range of IT, telecoms and technology solutions to a national client base, supporting businesses with infrastructure, cloud, security and connectivity services.
With continued growth and investment, they are now focused on strengthening their delivery function - creating an opportunity for an experienced manager to step in, bringing structure and driving performance across the technical delivery and installations teams.
- 25 days holiday + bank holidays
- Private medical cover
- Pension scheme
- Gym membership
- Cycle to work scheme
- Employee Assistance Programme
- Clear progression opportunities within a growing group
Key Responsibilities:
- Taking ownership of project delivery, ensuring work is effectively scoped, planned, resourced and completed on time, within budget and to a high standard.
- Driving improvements across service delivery, processes and performance.
- Supporting and developing team members through coaching, 1:1s and performance management.
- Working closely with sales teams to support pre-sales, solution design and client strategy.
- Attending client meetings, building strong relationships with key stakeholders across all levels of organisational seniority and technicality, adapting approach accordingly.
- Monitoring KPIs, SLAs and delivery performance.
Requirements:
- Proven experience in a leadership role within IT, infrastructure or managed services.
- Strong technical background across Microsoft environments (Windows, Azure, Microsoft 365).
- Experience managing client-facing project delivery in a commercial environment.
- Ability to balance technical, commercial, operational and people management responsibilities.
- Experience managing budgets, resources and performance metrics.
- Knowledge of ISO 9001 / 27001, PSA tools (such as Halo), or emerging technologies such as AI would be beneficial.
To hear more details about this opportunity, please email your CV to Rebecca Headden – Business Partner at R13 Recruitment.
Locations
IT Service Delivery Manager / Service Manager in Norfolk, Norwich employer: rthirteen recruitment
Contact Detail:
rthirteen recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Delivery Manager / Service Manager in Norfolk, Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry and let them know you're on the lookout for a Service Delivery Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Get your LinkedIn game on point! Make sure your profile is up-to-date and showcases your leadership experience in IT service delivery. Engage with relevant content and connect with industry leaders to increase your visibility.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge and project management skills. Be ready to discuss how you've driven improvements in service delivery and managed client relationships effectively.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Let’s get you that dream job!
We think you need these skills to ace IT Service Delivery Manager / Service Manager in Norfolk, Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in IT service delivery and leadership roles, showcasing how you've driven performance and improvements in previous positions.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Mention specific projects or achievements that demonstrate your ability to manage client-facing project delivery and lead teams effectively.
Showcase Your Technical Skills: Since this role requires a strong technical background, don’t forget to mention your experience with Microsoft environments, Azure, and any relevant tools like PSA. We want to see how your skills align with our needs!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at rthirteen recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft environments like Windows, Azure, and Microsoft 365. Be ready to discuss how you've used these technologies in past roles and how they can benefit the company.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams and driven performance improvements. Think about specific situations where you took ownership of a project and how you supported your team through coaching and performance management.
✨Understand the Business Landscape
Familiarise yourself with the corporate SME market and the specific challenges it faces. This will help you demonstrate your commercial awareness and how you can contribute to the company's goals during the interview.
✨Build Relationships with Stakeholders
Be ready to discuss your experience in building strong relationships with clients and stakeholders. Highlight how you've adapted your approach based on different levels of seniority and technical understanding to ensure successful project delivery.