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- Tasks: Lead and develop a core service delivery function for IT solutions.
- Company: Expanding IT services organisation with a focus on growth and innovation.
- Benefits: 25 days holiday, private medical cover, gym membership, and clear progression opportunities.
- Other info: Remote role with Monday to Friday working hours and supportive team culture.
- Why this job: Make a visible impact while driving performance and improvements in a dynamic environment.
- Qualifications: Proven leadership experience in IT and strong technical background.
The predicted salary is between 50000 - 60000 £ per year.
R13 Recruitment are partnering with an expanding IT services organisation to recruit a Team Manager to lead and develop a core service delivery function providing solutions to the corporate SME market across both Norfolk and the UK.
This is a pivotal leadership role, responsible for stabilising, developing and driving the performance of a key service within the business. Leading from the front, this senior-level role will combine technical credibility, project scoping, planning and coordination, commercial awareness and strong people management to deliver high-quality outcomes for clients. This position will suit an individual who enjoys taking ownership, driving improvements and making a visible impact across both team performance and client delivery.
As a key hire, you will play a central role in creating consistent and high-quality outcomes, whilst working closely with other senior stakeholders. Monday to Friday working hours. This organisation delivers a broad range of IT, telecoms and technology solutions to a national client base, supporting businesses with infrastructure, cloud, security and connectivity services.
With continued growth and investment, they are now focused on strengthening their delivery function - creating an opportunity for an experienced manager to step in, bringing structure and driving performance across the technical delivery and installations teams.
- 25 days holiday + bank holidays
- Private medical cover
- Pension scheme
- Gym membership
- Cycle to work scheme
- Employee Assistance Programme
- Clear progression opportunities within a growing group
Key Responsibilities:
- Taking ownership of project delivery, ensuring work is effectively scoped, planned, resourced and completed on time, within budget and to a high standard.
- Driving improvements across service delivery, processes and performance.
- Supporting and developing team members through coaching, 1:1s and performance management.
- Working closely with sales teams to support pre-sales, solution design and client strategy.
- Attending client meetings, building strong relationships with key stakeholders across all levels of organisational seniority and technicality, adapting approach accordingly.
- Monitoring KPIs, SLAs and delivery performance.
Requirements:
- Proven experience in a leadership role within IT, infrastructure or managed services.
- Strong technical background across Microsoft environments (Windows, Azure, Microsoft 365).
- Experience managing client-facing project delivery in a commercial environment.
- Ability to balance technical, commercial, operational and people management responsibilities.
- Experience managing budgets, resources and performance metrics.
- Knowledge of ISO 9001 / 27001, PSA tools (such as Halo), or emerging technologies such as AI would be beneficial.
To hear more details about this opportunity, please email your CV to Rebecca Headden – Business Partner at R13 Recruitment.
Locations
IT Service Delivery Manager - Remote in Norfolk, Norwich employer: rthirteen recruitment
Contact Detail:
rthirteen recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Delivery Manager - Remote in Norfolk, Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their client base and how they deliver solutions. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've driven performance improvements and managed teams effectively. Highlighting your experience in project delivery will set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Service Delivery Manager - Remote in Norfolk, Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in IT service delivery and leadership roles, showcasing how you've driven performance and improvements in previous positions.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've taken ownership of projects and delivered high-quality outcomes, especially in client-facing situations.
Showcase Your Technical Skills: Don’t forget to mention your technical background! We want to see your experience with Microsoft environments and any relevant tools or technologies you’ve worked with. This will help us understand your fit for the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at rthirteen recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft environments like Windows, Azure, and Microsoft 365. Be ready to discuss how you've used these technologies in past roles, as this will show your credibility and expertise.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams and driven performance improvements. Think about specific situations where you took ownership of a project or coached team members to success. This will demonstrate your ability to manage people effectively.
✨Understand the Business Landscape
Familiarise yourself with the corporate SME market and the specific challenges they face. Being able to discuss how your experience aligns with their needs will set you apart. Show that you can balance technical and commercial responsibilities.
✨Build Rapport with Stakeholders
Practice how you'll adapt your communication style when interacting with different levels of seniority. Think of ways to build strong relationships with clients and internal teams, as this is crucial for the role. Being personable can make a big difference!