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- Tasks: Be the friendly voice for customers, answering queries and providing expert product advice.
- Company: Join a reputable insurance provider focused on exceptional service and community support.
- Benefits: Enjoy a competitive salary of £24,000 plus bonuses, with a Monday to Friday schedule.
- Why this job: Make a positive impact daily while working in a supportive and growing team environment.
- Qualifications: GCSEs in Maths and English are required; great communication skills are a must!
- Other info: This is a full-time, permanent role based in Norwich.
The predicted salary is between 19200 - 33600 £ per year.
R13 Recruitment are currently partnering with a leading insurance provider in their search for a Customer Service Representative to join their Norwich-based team. Joining their highly successful team, you will be a first point of contact for customers, advising on products, and accurately updating records. This is a full time, permanent position working Monday – Friday, 8.30am – 5pm or 9.30am – 6pm, and is offering a salary of £24,000, plus bonus. The company A highly reputable financial service organisation, this company have been growing from strength to strength over the years, and now have multiple offices across Norfolk and Suffolk. With a focus on exceptional service to their clients, this company also have a focus on sustainability and supporting not only their employees, but the local community too. The day to day Providing expert advice on the range of products sold by the company. Answering customer enquiries via telephone and email. Processing documents, and ensuring accurate records are kept. Making a positive impact on every customer call, efficiently and effectively having the right conversations to meet their needs. Problem solving and building excellent relationships over the telephone, and providing a friendly, timely and professional service. You will have/be: GCSE level qualifications in Maths and Engli…
Customer Service Representative employer: rthirteen recruitment
Contact Detail:
rthirteen recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarize yourself with the insurance products offered by the company. Understanding their services will help you provide accurate advice and build rapport with customers during your interactions.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be the first point of contact for customers, being clear, friendly, and professional in your conversations is crucial.
✨Tip Number 3
Research the company's commitment to sustainability and community support. Being knowledgeable about their values can help you align your responses with their mission during interviews.
✨Tip Number 4
Prepare for common customer service scenarios. Think about how you would handle difficult situations or customer complaints, as demonstrating problem-solving skills will be key in this role.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Representative position. Understand the key responsibilities and required skills, such as providing expert advice and maintaining accurate records.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, problem-solving skills, and any qualifications that align with the job requirements. Use keywords from the job description to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build relationships. Mention specific examples of how you've positively impacted customers in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at rthirteen recruitment
✨Know the Company
Before your interview, take some time to research the insurance provider. Understand their products, values, and commitment to sustainability. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or resolve a complaint. Practice your responses to demonstrate your problem-solving skills and ability to build relationships over the phone.
✨Showcase Your Communication Skills
As a Customer Service Representative, effective communication is key. During the interview, focus on speaking clearly and confidently. Use examples from your past experiences to illustrate how you've successfully communicated with customers.
✨Highlight Your Team Spirit
Since you'll be joining a highly successful team, emphasize your ability to work collaboratively. Share examples of how you've contributed to a team environment in previous roles, showcasing your friendly and professional demeanor.
