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- Tasks: Manage customer queries and complaints while ensuring top-notch service.
- Company: Join a leading retailer with over 20 stores and a strong online presence.
- Benefits: Enjoy a positive work environment, work-life balance, and a competitive salary of £25,056.
- Why this job: Be part of a dedicated team that values your input and fosters growth.
- Qualifications: No specific qualifications required; just bring your passion for customer service!
- Other info: Full-time role with a flexible rota, perfect for balancing studies or other commitments.
The predicted salary is between 20000 - 30000 £ per year.
R13 are working in collaboration with a leading retailer in their search for a Customer Service Consultant to join their dedicated team based in North Norfolk. The main purpose of your role will be to effectively manage and resolve customer queries/complaints whilst maintaining the highest level of customer excellence. This is a full-time, permanent position, working 40 hours per week on an 8-4:30/9-5:30 rota. The offered salary for this position is £25,056 per annum. The company Offering a broad range of high-quality products, this reputable retailer has over 20 stores across the UK and an established online presence. They pride themselves in creating a positive and engaging working environment for their employees, appreciate the importance of a work life balance and encourage employees to take an active role in shaping the direction of the business. The day to day Handling a high-volume incoming calls, emails and live chats from customers. Processing customer orders via our bespoke online system. Successfully handling customer complaints by establishing the nature of their contact and collecting all required information. Inputting new customer queries and complaints onto the CRM system, including information regarding the nature of the query/complaint, placing this into the workflow based on urgency. Collecting enquires and complaints from a shared inbox,…
Customer Service Consultant employer: rthirteen recruitment
Contact Detail:
rthirteen recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant
✨Tip Number 1
Familiarize yourself with the company's products and services. Understanding what they offer will help you address customer queries more effectively and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice active listening skills. In a customer service role, being able to listen and understand customer concerns is crucial. This will not only help you resolve issues but also show your potential employer that you can handle high-volume interactions.
✨Tip Number 3
Get comfortable with CRM systems. Since you'll be inputting customer queries and complaints into a CRM system, having prior experience or knowledge about how these systems work can give you an edge during the interview process.
✨Tip Number 4
Showcase your problem-solving skills. Be prepared to discuss specific examples of how you've successfully handled customer complaints in the past. This will highlight your ability to maintain high levels of customer excellence.
We think you need these skills to ace Customer Service Consultant
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Consultant position. Understand the key responsibilities, such as managing customer queries and complaints, and think about how your experience aligns with these tasks.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service. Include specific examples of how you've successfully handled customer complaints or queries in the past, as this will demonstrate your capability for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you want to work for this retailer specifically and how you can contribute to their commitment to customer excellence.
Proofread Your Application: Before submitting your application, carefully proofread all documents. Check for spelling and grammatical errors, as well as ensuring that your contact information is correct. A polished application reflects your attention to detail.
How to prepare for a job interview at rthirteen recruitment
✨Show Your Customer Service Skills
Be prepared to discuss your previous experience in customer service. Highlight specific examples where you successfully resolved customer complaints or queries, demonstrating your ability to maintain a high level of customer excellence.
✨Familiarize Yourself with the Company
Research the retailer and their product range before the interview. Understanding their values and what they offer will help you align your answers with their expectations and show your genuine interest in the role.
✨Practice Active Listening
During the interview, practice active listening. This means fully concentrating on what the interviewer is saying, which will help you respond thoughtfully and demonstrate your communication skills, crucial for a Customer Service Consultant.
✨Prepare for Role-Play Scenarios
Expect potential role-play scenarios where you may need to handle a customer complaint. Practice how you would approach these situations calmly and effectively, showcasing your problem-solving abilities and empathy.
