Spa Manager in Liphook

Spa Manager

Champneys Forest Mere – Contract: Full Time – Salary: Salary based on experience – Position: Maternity Cover

Champneys had opened its doors in 1925 as Englands first Health Spa, founded on the philosophy that Health, Beauty and Wellbeing are inextricably intertwined. For the last 90 years weve been spa pioneers, embracing the latest techniques to craft products and treatments that renew mind, body and soul. Our passion is health and wellbeing, and we know our therapists are at the heart of that vision. We have in‑house trainers to ensure our therapists reach their full potential and progress with us; you will be an ambassador for this development. We offer state‑of‑the‑art facilities within all of our resorts and hotels, boasting modern and stylish spas.

Responsibilities

• Maximise revenues through effective booking and room utilisation in the spa.
• Deliver weekly revenue and payroll actuals vs forecast and budget.
• Ensure the smooth running of the treatment department and provide effective professional management to the team with regards to training, standards and reaching sales targets.
• With guest satisfaction at the forefront, ensure guest schedules are suitable and extra care is taken when planning a guest’s stay.
• Ensure the team are trained to the highest standard and are there to assist guests with any needs throughout their stay.
• Maintain a thorough working knowledge of all products and treatments within the spa and oversee training matrixes.

Qualifications

• Minimum NVQ Level 3 in Beauty.
• Spa Management qualification desirable but not essential.
• Good overall standard of education.

Benefits

• Health, Wellness and Wellbeing incentives
  • Digital fitness programmes
  • Nutrition guides and recipes
  • Self‑guided meditation
  • Wellbeing podcasts
• Champneys experiences (such as overnight stay or an ultimate spa day experience)
• App for all schedules, timesheets, annual leave and all the important things needed at fingertips.
• In‑house social media connecting the Champneys Family.
• Employee Assistance Programme, offering counselling sessions and legal advice if required, plus perks such as shopping discounts and financial support.
• Motivating, rewarding and engaging colleague events.
• Discounted stays for you, your friends and family at any of our properties.
• Complimentary Spa Day on completion of probationary period.
• 50% discount on all Champneys products.
• Great discounts on our partner products Elemis and Clarins.
• Discounted membership to our exceptional health clubs.
• Merlin Entertainments attraction.
• Introduce a friend incentive.
• Long Service celebrations.
• Free parking (hotels and resorts only).
• Professional uniform.