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For Companies At a Glance
- Tasks: Provide first-line IT support and troubleshoot tech issues daily.
- Company: Join a growing tech company in Central London with a friendly vibe.
- Benefits: Enjoy ongoing training, career progression, and a supportive team environment.
- Why this job: Perfect for tech enthusiasts eager to learn and make an impact.
- Qualifications: Passion for tech, basic OS knowledge, and good communication skills required.
- Other info: Central office with great transport links and a focus on inclusivity.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
About Us:
We are a growing company based in the heart of Central London, supporting clients and colleagues with all things tech. Our team is friendly, fast-paced, and committed to helping everyone work smarter and more securely.
The Role:
As a Junior IT Support Analyst, you’ll provide first-line support for all IT issues across the company. You’ll troubleshoot basic hardware and software problems, set up equipment, and help keep our systems running smoothly. This is a fantastic opportunity for someone with a passion for tech, eager to learn and develop their skills in a supportive environment.
Key Responsibilities:
- Provide first-line IT support to staff in person, via phone, and email
- Set up and configure laptops, desktops, and mobile devices
- Troubleshoot Windows and Mac OS issues
- Support Office 365, email, printers, and basic network issues
- Escalate complex issues to senior team members
- Maintain IT documentation and inventory
- Assist with onboarding new starters
Requirements:
- Passion for technology and problem-solving
- Basic understanding of Windows and/or Mac operating systems
- Good communication skills and a helpful attitude
- Willingness to learn and grow
- Right to work in the UK
Desirable (not essential):
- Previous experience in an IT support or customer service role
- Familiarity with Office 365, Active Directory, or remote support tools
Benefits:
- Central London office with excellent transport links
- Friendly, inclusive team
- Ongoing training and development
- Opportunities for progression
Junior IT Support Analyst employer: RT Recruitment LTD
Contact Detail:
RT Recruitment LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Support Analyst
✨Tip Number 1
Familiarise yourself with common IT support scenarios, especially those related to Windows and Mac OS. Understanding the basics of troubleshooting these systems will give you a solid foundation to impress during interviews.
✨Tip Number 2
Brush up on your communication skills, as you'll need to explain technical issues clearly to non-technical staff. Practising how to convey complex information in simple terms can set you apart from other candidates.
✨Tip Number 3
Show your enthusiasm for technology by staying updated on the latest trends and tools in IT support. Mentioning recent developments or tools you've explored can demonstrate your passion and eagerness to learn.
✨Tip Number 4
Network with current IT professionals or join online forums related to IT support. Engaging with others in the field can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Junior IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences related to IT support. Emphasise any technical knowledge, such as familiarity with Windows, Mac OS, or Office 365, and include any previous customer service roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and problem-solving. Mention specific examples of how you've helped others with tech issues in the past, and express your eagerness to learn and grow within the role.
Highlight Communication Skills: Since good communication is key for this role, ensure you demonstrate your ability to communicate effectively in your application. Use clear and concise language, and consider mentioning any experience where you successfully resolved issues through communication.
Proofread Your Application: Before submitting, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and up-to-date. A polished application reflects your attention to detail.
How to prepare for a job interview at RT Recruitment LTD
✨Show Your Passion for Tech
Make sure to express your enthusiasm for technology during the interview. Share any personal projects or experiences that highlight your interest in IT, as this will demonstrate your eagerness to learn and grow in the role.
✨Prepare for Common IT Scenarios
Familiarise yourself with common hardware and software issues, especially related to Windows and Mac OS. Be ready to discuss how you would troubleshoot these problems, as practical examples can showcase your problem-solving skills.
✨Demonstrate Good Communication Skills
Since the role involves providing support to staff, it's crucial to show that you can communicate clearly and effectively. Practice explaining technical concepts in simple terms, as this will reflect your ability to assist non-technical users.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, team dynamics, or opportunities for training and development. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.
