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For Companies At a Glance
- Tasks: Provide first-line IT support and troubleshoot technical issues.
- Company: Join a growing Birmingham-based business focused on high-quality IT support.
- Benefits: Enjoy ongoing training, career progression, and a friendly team environment.
- Why this job: Kickstart your IT career with full training and a supportive culture.
- Qualifications: Enthusiasm for tech, basic OS knowledge, and good communication skills required.
- Other info: Convenient location with excellent transport links.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
About Us:
We are a growing business based in Birmingham, dedicated to providing high-quality IT support to our staff and clients. Our team values learning, collaboration, and excellent customer service.
The Role:
We are seeking a proactive Junior IT Support Analyst to join our IT team. You will be the first point of contact for technical issues, helping to keep our systems running smoothly and supporting users across the organisation. Full training and ongoing support will be provided, making this a great opportunity to kickstart your IT career.
Key Responsibilities:
- Provide first-line support for IT issues via phone, email, and in person
- Set up, configure, and maintain computers, laptops, and mobile devices
- Troubleshoot software and hardware problems (Windows and Mac)
- Assist with the setup of user accounts and access permissions
- Support basic network and printer issues
- Maintain accurate IT documentation and asset records
- Escalate complex issues to senior IT staff
Requirements:
- Enthusiasm for technology and problem-solving
- Basic understanding of Windows and/or Mac operating systems
- Good communication skills and a positive attitude
- Willingness to learn and develop new skills
- Right to work in the UK
Desirable (not essential):
- Previous IT support or customer service experience
- Familiarity with Microsoft Office, Office 365, or Active Directory
Benefits:
- Friendly and supportive team
- Ongoing training and development
- Opportunities for career progression
- Convenient Birmingham location with excellent transport links
Junior IT Support Analyst employer: RT Recruitment LTD
Contact Detail:
RT Recruitment LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Support Analyst
✨Tip Number 1
Familiarise yourself with common IT support issues and solutions. Understanding the basics of troubleshooting Windows and Mac systems will give you a solid foundation to impress during interviews.
✨Tip Number 2
Showcase your enthusiasm for technology by discussing any personal projects or experiences you've had with IT support. This can demonstrate your proactive attitude and willingness to learn, which are key traits we value.
✨Tip Number 3
Prepare to discuss your communication skills. As a Junior IT Support Analyst, you'll need to explain technical issues clearly to non-technical users, so think of examples where you've successfully done this in the past.
✨Tip Number 4
Research our company culture and values. Understanding our commitment to learning and collaboration will help you align your answers with what we’re looking for, making you a more attractive candidate.
We think you need these skills to ace Junior IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Junior IT Support Analyst role. Emphasise any technical knowledge, customer service experience, and your enthusiasm for technology.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and problem-solving. Mention specific examples of how you've helped others with technical issues or your eagerness to learn and grow in the field.
Highlight Communication Skills: Since good communication is key for this role, ensure you demonstrate your ability to convey technical information clearly. Use examples from past experiences where you successfully communicated with non-technical users.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at RT Recruitment LTD
✨Show Your Enthusiasm for Technology
Make sure to express your passion for technology during the interview. Share any personal projects or experiences that demonstrate your interest in IT, as this will resonate well with the hiring team.
✨Prepare for Common IT Scenarios
Familiarise yourself with common IT support scenarios, such as troubleshooting software and hardware issues. Be ready to discuss how you would approach these problems, showcasing your problem-solving skills.
✨Highlight Your Communication Skills
Since you'll be the first point of contact for technical issues, it's crucial to demonstrate your communication skills. Practice explaining technical concepts in simple terms, as this will show your ability to assist users effectively.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, training opportunities, and team dynamics. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
