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For Companies At a Glance
- Tasks: Provide first-line IT support and troubleshoot hardware/software issues.
- Company: Join a forward-thinking IT company in Manchester focused on teamwork and continuous improvement.
- Benefits: Enjoy ongoing training, clear progression opportunities, and a friendly team environment.
- Why this job: Perfect for developing your IT skills in a supportive and collaborative culture.
- Qualifications: Passion for IT, basic OS knowledge, strong communication skills, and a willingness to learn.
- Other info: Located in central Manchester with excellent transport links.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
About Us:
We are a forward-thinking company based in Manchester, committed to providing exceptional IT support to our employees and clients. Our culture is built around teamwork, learning, and continuous improvement.
The Role:
We are looking for an enthusiastic Junior IT Support Analyst to join our growing IT team. You’ll be the first point of contact for all IT-related issues, assisting users with hardware and software problems and ensuring smooth day-to-day operations. This is an excellent opportunity to develop your IT skills and gain valuable experience in a supportive environment.
Key Responsibilities:
- Provide first-line technical support via phone, email, and in person
- Set up and configure computers, laptops, and mobile devices
- Troubleshoot hardware, software, and basic network issues
- Assist with account setup and access permissions
- Support printers, scanners, and other office equipment
- Maintain IT asset records and documentation
- Escalate complex problems to senior IT staff
Requirements:
- Passion for IT and solving problems
- Basic knowledge of Windows and/or Mac operating systems
- Strong communication skills and a can-do attitude
- Willingness to learn and take on new challenges
- Right to work in the UK
Desirable (not essential):
- Previous experience in an IT support or customer service role
- Familiarity with Microsoft Office, Office 365, or Active Directory
Benefits:
- Friendly and collaborative team
- Ongoing training and support
- Clear progression opportunities
- Central Manchester location with great transport links
Junior IT Support Analyst employer: RT Recruitment LTD
Contact Detail:
RT Recruitment LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Support Analyst
✨Tip Number 1
Familiarise yourself with common IT support issues and solutions. Being able to discuss specific problems you've solved or encountered in the past can really impress during your interview.
✨Tip Number 2
Brush up on your communication skills. As a Junior IT Support Analyst, you'll need to explain technical issues in a way that non-technical users can understand, so practice articulating your thoughts clearly.
✨Tip Number 3
Show your enthusiasm for learning. Highlight any relevant courses or certifications you've completed, even if they're informal. This demonstrates your commitment to growing in the IT field.
✨Tip Number 4
Network with current IT professionals. Attend local tech meetups or online forums to connect with others in the industry. They might provide insights or even refer you to opportunities at companies like ours.
We think you need these skills to ace Junior IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT skills and experiences. Emphasise any previous roles in IT support or customer service, even if they were informal. Use keywords from the job description to align your experience with what the company is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and problem-solving. Mention specific examples of how you've helped others with technical issues in the past. This is your chance to show your enthusiasm and willingness to learn.
Highlight Communication Skills: Since strong communication skills are essential for this role, provide examples in your application of how you've effectively communicated technical information to non-technical users. This could be through previous jobs, volunteer work, or even personal projects.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at RT Recruitment LTD
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology and problem-solving during the interview. Share any personal projects or experiences that highlight your interest in IT, as this will resonate well with the interviewers.
✨Demonstrate Communication Skills
As a Junior IT Support Analyst, you'll need to communicate effectively with users who may not be tech-savvy. Practice explaining technical concepts in simple terms, and be ready to showcase your strong communication skills during the interview.
✨Prepare for Technical Questions
Brush up on your knowledge of Windows and Mac operating systems, as well as basic troubleshooting techniques. Be prepared to answer questions about common IT issues and how you would resolve them, as this will demonstrate your readiness for the role.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the team, company culture, and opportunities for growth. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
