Training Coordinator in Reading

Are you ready to make an impact at RSSL? Join our mission to transform lives through science, innovation, and collaboration. Reading Scientific Services Ltd (RSSL) leads in scientific analysis, research, consultancy, and training for the food, pharmaceutical, and consumer goods industries.

Purpose

The Training Coordinator is responsible for the planning, organisation and delivery of RSSL’s high‑quality pharmaceutical training and consultancy programmes that meet regulatory, technical and professional development needs of customers within the industry.

Primary Accountabilities / Responsibilities

• Coordinate scheduling, delivery and administration of customer training and consultancy programmes.
• Liaise with trainers, consultants and customers through phone, email and in‑person communication channels.
• Manage the department’s Outlook inbox and call lines, ensuring effective and timely responses to customer enquiries.
• Maintain accurate training databases, ensuring all records are up to date and audit ready.
• Support the ongoing development and continuous improvement of training content, processes and delivery methods.
• Support and coordinate small to medium sized business improvement projects and solve problems autonomously.
• Manage training logistics, including venue bookings, virtual platform set‑up, participant communications and post‑course training evaluations.
• Support the Head of Training to manage accreditation of external courses.
• Provide administrative support for course booking, invoicing and related tasks using RSSL’s billing system and CRM.
• Contribute to the success of the Services Excellence Strategy by providing professional, timely and effective support before, during and after training delivery.
• Support marketing activities including social media updates and logging and sharing course registration information with the marketing department.
• Support the ongoing development of RSSL’s Learning Management System as a superuser of the platform.

Communication & Influence

• Deliver service excellence via all customer communication channels (Phone, email, automated notifications, in‑person).
• Manage the initial response and communication to address customer concerns and complaints.
• Work as part of a highly productive and efficient training team.
• Communicate successes and project progress to the Head of Training and the wider team.

Quality, Environmental, Health & Safety (QEHS)

• Manage key business processes and support the maintenance of the Training Business Quality System, including accredited courses and procedures.

Knowledge, Skills, Experience and Language Requirements

• Degree level education.
• Accountable, honest, hardworking and able to work efficiently in a team.
• Meticulous attention to detail and ability to follow written instructions.
• Excellent written and verbal communication skills.
• Self‑motivated, enthusiastic and quick to learn.
• Well organised and capable of working on multiple activities concurrently.
• Computer literate in standard MS Office applications.
• Routine use of Outlook, Excel, Word, PowerPoint, Access.
• First‑hand customer communication (face‑to‑face and/or telephone).
• Experience with CRM and/or billing systems.
• Use of social media in a commercial setting.
• Experience as a super‑user in a Learning Management System.
• English fluency (written and spoken).

Benefits

• Opportunities to learn and develop.
• Performance‑related bonus scheme.
• Contributory pension (8 % to 11 % employer contribution).
• Life assurance.
• 27 days holiday allowance (possibility to buy 5 extra days) + bank holidays.
• Employee Assistance Programme (EAP).
• A flexible benefits programme (Gym discounts, private health insurance, restaurant discounts, etc.).

No relocation support available.

Reading Scientific Services Ltd is a cutting‑edge contract research organisation (CRO) providing research, analysis and consultancy to the food, consumer goods and life science sectors. RSSL is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.