Working hours and location: 35 per week, 08.00-16.00 Monday and Friday from home. 09.00-17.00 Tuesday, Wednesday and Thursday from the National Control Centre (NCC) in Wath Upon Dearne, Rotherham. Your training will take place at the NCC 5 days per week for approximately a month.
Help us make a difference to animals by supporting the RSPCA to focus on the incidents where their expertise and presence are needed most.
Our Inspectorate Team investigates complaints of animal cruelty and neglect, rescues distressed animals, and educates owners on proper animal care. As an Inspectorate Support Officer, you'll play an important role in helping us respond efficiently to the high numbers of reports of cruelty and neglect we receive at our National Control Centre (NCC). You'll review incidents, speak with members of the public and professional partners, and resolve incidents remotely wherever possible.
You'll work through a varied workload allocated by a supervisor, reviewing incident information and deciding what action is needed to progress each incident. This could include contacting callers or witnesses for further information, managing expectations, arranging visits, identifying when another organisation is better placed to help, or coordinating with vets, police and other professional agencies.
You'll play an important role in helping us address lower-level animal welfare concerns by providing owners with literature containing clear, practical information and advice, without the need for an officer to attend in person. You'll also follow up with owners who respond, talking through the information provided.
The team is sometimes required to support other departments in the RSPCA to gather information by contacting callers or the owners of animals. This data is then used to support ongoing projects in different areas of the RSPCA.
You'll need to be confident making reasoned decisions, sometimes with limited or changing information, while ensuring incidents are handled according to RSPCA priorities and required timescales. You'll also help ensure records and completion notes are accurate and up to date, allowing any necessary follow-up work to be progressed quickly.
This is a busy and varied role where no two incidents will necessarily be the same. You'll need to remain calm under pressure, communicate confidently with a wide range of people and be comfortable working in a constantly changing environment. You'll also work closely with colleagues, using tools such as Google Chat to share information, seek advice and elevate issues when needed.
#J-18808-Ljbffr
Inspectorate Support Assistant in Wath upon Dearne employer: Rspca
The RSPCA is an exceptional employer that prioritises animal welfare and offers a supportive work culture where your contributions directly impact the lives of farm animals. With flexible working options and opportunities for professional growth, you will thrive in a collaborative environment that values your expertise and passion for making a difference. Join us in our mission to advocate for higher welfare standards while enjoying the benefits of hybrid working from our Horsham or London hubs.
