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- Tasks: Support members and ensure they have a fantastic experience with RSPCA Assured.
- Company: Join RSPCA Assured, a leader in improving farm animal welfare for 30 years.
- Benefits: Enjoy a hybrid work model, supportive team culture, and flexible hours.
- Why this job: Make a real impact on animal welfare while working in a caring environment.
- Qualifications: No specific qualifications required; just a passion for animal welfare and great communication skills.
- Other info: This is a 12-month fixed-term contract with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
RSPCA Assured is celebrating 30 years of improving the lives of farmed animals. In that time, we\’re proud to have worked with thousands of farmers – and all of the UK\’s biggest supermarkets – to help make the lives of millions of animals better.
Every year, we inspect almost 4,000 farms and other scheme members to ensure they meet strict RSPCA animal welfare standards – ensuring a better life for farm animals. So when you see an RSPCA Assured label on meat, fish, eggs or milk products, it means the animal was cared for according to the RSPCA\’s standards from birth to slaughter. Our vision is a world where all farmed animals are respected and treated with kindness and compassion – and that\’s what we work towards every day.
We are looking for a new team member as Membership Services Account Advisor who will be responsible and accountable for an allocation of members. Ensuring they receive the best member experience and support throughout their time with us. You will also be responsible for ensuring compliance and quality procedures are followed.
- Working hours: 35 hours / Mon – Friday.
- 12 Month fixed term contract
- Hybrid role: Your base will be at our South East Hub in Horsham West Sussex. We expect you\’ll need to be in the office for commercial meetings and occasional onsite meetings.
Our teams stay connected through regular check-ins and meetings – and colleagues are always on hand to chat. It\’s important to us that you feel part of our supportive team from the beginning.
Are you ready to join us and make a positive difference for farm animals?
We think this role\’s going to be popular and are expecting to attract high interest so we strongly encourage early applications to avoid missing out – closing date is 28/07/2025
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Membership Services Account Advisor employer: RSPCA
Contact Detail:
RSPCA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Services Account Advisor
✨Tip Number 1
Familiarise yourself with RSPCA Assured's mission and values. Understanding their commitment to animal welfare will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with current or former employees of RSPCA Assured. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss your experience in customer service and compliance. Highlight specific examples where you've successfully supported clients or ensured adherence to quality standards, as these are key aspects of the Membership Services Account Advisor role.
✨Tip Number 4
Show your enthusiasm for the role by engaging with RSPCA Assured on social media. Commenting on their posts or sharing relevant content can help you stand out and demonstrate your genuine interest in their work.
We think you need these skills to ace Membership Services Account Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Membership Services Account Advisor position. Tailor your application to highlight how your skills and experiences align with their needs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal welfare and your commitment to providing excellent member support. Use specific examples from your past experiences to demonstrate your suitability for the role.
Highlight Relevant Experience: In your CV, emphasise any previous roles or experiences that relate to customer service, compliance, or quality assurance. Make sure to quantify your achievements where possible to show the impact you've made in previous positions.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at RSPCA
✨Understand the Organisation's Mission
Before your interview, take some time to research RSPCA Assured and their commitment to animal welfare. Familiarise yourself with their standards and how they impact farmed animals. This will show your genuine interest in the role and align your values with theirs.
✨Prepare for Scenario-Based Questions
As a Membership Services Account Advisor, you'll need to demonstrate problem-solving skills and customer service excellence. Prepare for scenario-based questions that may ask how you would handle specific member issues or ensure compliance with quality procedures.
✨Showcase Your Communication Skills
Effective communication is key in this role. Be ready to discuss your previous experiences where you successfully communicated with clients or team members. Highlight any instances where you resolved conflicts or provided exceptional support.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask thoughtful questions about the team dynamics, the challenges faced by the organisation, or how success is measured in this role. This demonstrates your enthusiasm and helps you gauge if the company culture is a good fit for you.
