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For Companies At a Glance
- Tasks: Support members and ensure they have a fantastic experience with RSPCA Assured.
- Company: Join RSPCA Assured, a leader in improving farm animal welfare for 30 years.
- Benefits: Enjoy a hybrid work model, supportive team culture, and flexible hours.
- Why this job: Make a real impact on animal welfare while working in a caring environment.
- Qualifications: No specific qualifications required; just a passion for animal welfare and great communication skills.
- Other info: This is a 12-month fixed-term contract with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
Overview
As a key member of the Membership Services team, you will be the first point of contact for a specific portfolio of members, ensuring exceptional support throughout their lifecycle.
You will manage all operational aspects of your membership—including new applications, assessments processing, dealing with queries, renewals, invoicing, payments and much more. You will collaborate with internal departments and external stakeholders regarding your members, such as our assessor team and our certification body. Compliance is an important aspect of the role. You will ensure that full compliance to RSPCA Assured Quality procedures is maintained whilst delivering the very best member experience.
This is a full time (09:00-17:00), hybrid working role. You will be required to attend our new SE Hub in Horsham on an adhoc basis, with a mandatory once a month, for team meetings.
Responsibilities
- Manage all operational aspects of membership (including new applications, assessments processing, handling queries, renewals, invoicing and payments).
- Collaborate with internal departments and external stakeholders (e.g., assessor team, certification body) regarding members.
- Ensure full compliance to RSPCA Assured Quality procedures while delivering excellent member experience.
Contract and Benefits
- £26,000 per annum
- Contract one year (scope to extend/option to review)
- Full-time (09:00-17:00)
- Hybrid working, with ad hoc days in office at Horsham, West Sussex
RSPCA Assured is a wholly owned subsidiary of the RSPCA, set up to administer the Society\’s farm animal welfare labelling scheme, RSPCA Assured.
The role of RSPCA Assured is to promote and apply welfare standards drawn up by the RSPCA, through marketing the RSPCA Assured labelling scheme. RSPCA Assured encourages farmers, hauliers, abattoirs, etc (the food supply chain) to participate, educate and promote awareness with end users and consumers of food products bearing the RSPCA Assured Certification Mark.
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Membership Services Account Advisor employer: RSPCA
Contact Detail:
RSPCA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Services Account Advisor
✨Tip Number 1
Familiarise yourself with RSPCA Assured's mission and values. Understanding their commitment to animal welfare will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with current or former employees of RSPCA Assured. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss your experience in customer service and compliance. Highlight specific examples where you've successfully supported clients or ensured adherence to quality standards, as these are key aspects of the Membership Services Account Advisor role.
✨Tip Number 4
Show your enthusiasm for the role by engaging with RSPCA Assured on social media. Commenting on their posts or sharing relevant content can help you stand out and demonstrate your genuine interest in their work.
We think you need these skills to ace Membership Services Account Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Membership Services Account Advisor position. Tailor your application to highlight how your skills and experiences align with their needs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal welfare and your commitment to providing excellent member support. Use specific examples from your past experiences to demonstrate your suitability for the role.
Highlight Relevant Experience: In your CV, emphasise any previous roles or experiences that relate to customer service, compliance, or quality assurance. Make sure to quantify your achievements where possible to show the impact you've made in previous positions.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at RSPCA
✨Understand the Organisation's Mission
Before your interview, take some time to research RSPCA Assured and their commitment to animal welfare. Familiarise yourself with their standards and how they impact farmed animals. This will show your genuine interest in the role and align your values with theirs.
✨Prepare for Scenario-Based Questions
As a Membership Services Account Advisor, you'll need to demonstrate problem-solving skills and customer service excellence. Prepare for scenario-based questions that may ask how you would handle specific member issues or ensure compliance with quality procedures.
✨Showcase Your Communication Skills
Effective communication is key in this role. Be ready to discuss your previous experiences where you successfully communicated with clients or team members. Highlight any instances where you resolved conflicts or provided exceptional support.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask thoughtful questions about the team dynamics, the challenges faced by the organisation, or how success is measured in this role. This demonstrates your enthusiasm and helps you gauge if the company culture is a good fit for you.
