Membership Services Account Advisor in London

As a key member of the Membership Services team, you will be the first point of contact for a specific portfolio of members, ensuring exceptional support throughout their lifecycle. You will manage all operational aspects of your membership—including new applications, assessments processing, dealing with queries, renewals, invoicing, payments and much more. You will collaborate with internal departments and external stakeholders regarding your members, such as our assessor team and our certification body. Compliance is an important aspect of the role. You will ensure that full compliance to RSPCA Assured Quality procedures is maintained whilst delivering the very best member experience.
This is a full time (09:00-17:00), hybrid working role. You will be required to attend our new SE Hub in Horsham on an adhoc basis, with a mandatory once a month, for team meetings.
This is an exciting opportunity, no day will be the same and would suit someone who likes lots of variety in their role.
Responsibilities
Processing all tasks relating to membership – applications, renewals, cancellations, member updates and/or membership according to quality procedures, as well as any additional membership processes.
Effectively communicate with our members by phone and email.
Ensuring all enquiries and tasks are actioned in an efficient, timely and appropriate manner.
Liaising with internal stakeholders across RSPCA Assured and RSPCA to inform, manage and facilitate scheme compliance.
Attend and contribute to team and departmental meetings and conferences.
Providing support to colleagues as and when required due to increases in operational volumes.
General