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- Tasks: Welcome visitors, handle enquiries, and keep the reception area tidy.
- Company: Join the RSPCA, a leading charity dedicated to animal welfare.
- Benefits: Gain valuable experience, meet new people, and receive travel expense reimbursements.
- Why this job: Make a real difference for animals while developing your skills in a friendly environment.
- Qualifications: No specific qualifications needed, just a friendly attitude and good communication skills.
- Other info: Flexible hours, 1-2 days a week, with opportunities for training.
Do you like meeting new people, helping others and creating a friendly environment where people feel welcome? Can you remain calm under pressure, multi-task and keep a busy reception desk running efficiently and smoothly? The hours are 11-4pm 1-2 days a week and we need someone that can be flexible to cover holidays and sickness.
Our receptionists are often the first point of contact that members of the public have with the RSPCA, so creating a great first impression is essential. The reception areas are the busy hub of our Centres, welcoming members of the public, RSPCA staff and volunteers, and other visitors to the site. They are also the central point for questions and queries, in person and over the phone. Our receptionists need to be friendly and helpful, whilst developing the knowledge to help with lots of diverse enquiries to our centre.
As the entrance to our centre, our reception area needs to be kept clean and tidy, with stocks of leaflets available and notices kept up to date. You’ll help keep the area safe, spic and span, including the occasional clean up of any accidents left by some of our four legged visitors! Most of our reception areas also have a shop helping us raise funds, and our receptionists help process sales. You’ll also be receiving cash donations over the counter, as well as other donations such as food or bedding.
You’ll need to be comfortable using a phone and computer system, but don’t worry we’ll show you how, and be comfortable talking to people from all parts of the community. You might be looking for something to put experience on your CV, want to keep busy and meet new people, or just donate your time and skills to help animals in need. If you love working with the public and think you’ve got what it takes to be the face of the RSPCA, this may be the role for you.
What you will be doing:
- Assisting with enquiries via the telephone and face to face
- Answering the telephone in a polite and confident manner, assisting the caller where possible or passing them to someone else who can help
- Taking messages from telephone callers and visitors to the centre, ensuring that all relevant information is both clear and detailed
- Carrying out administrative tasks including paperwork, filing, photocopying, faxing etc
- Inputting information onto the computer system and responding to emails as directed
- Promoting the work of the centre in a positive manner
- Attending relevant training courses, as required
- Ensuring that all visitors are greeted and their enquiries are dealt with efficiently
The skills you need:
- Friendly, cheerful and calm under pressure
- Well organised with good communication skills
What’s in it for you:
- Meet new people and make new friends
- Learn great new skills to add to your CV
- A great induction and training relevant to your role
- Volunteer in a fun environment at the heart of the local community
- You’ll be making a huge difference to the welfare of animals
- We are happy to reimburse any reasonable travel expenses you may incur whilst volunteering with us
Our voluntary roles are subject to an informal interview and trial period. We will ask you to provide contact details for two referees. Before you can start volunteering you’ll need to complete our simple online Health & Safety assessment. At the RSPCA we don’t want you to be out of pocket by volunteering, so we are happy to reimburse any agreed out of pocket expenses you incur whilst volunteering.
Receptionist (Millbrook Chobham) employer: RSPCA (Royal Society for the Prevention of Cruelty to Animals)
Contact Detail:
RSPCA (Royal Society for the Prevention of Cruelty to Animals) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist (Millbrook Chobham)
✨Tip Number 1
Familiarise yourself with the RSPCA's mission and values. Understanding their commitment to animal welfare will help you convey genuine enthusiasm during your interactions, making a great first impression.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will help you feel more confident when answering queries and dealing with visitors at the reception desk.
✨Tip Number 3
Get to know the local community and its demographics. Being aware of the people you’ll be interacting with can help you tailor your approach and make everyone feel welcome.
✨Tip Number 4
Be prepared to showcase your organisational skills. Think of ways to keep the reception area tidy and efficient, as this will demonstrate your ability to maintain a welcoming environment under pressure.
We think you need these skills to ace Receptionist (Millbrook Chobham)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or administrative roles. Emphasise skills like communication, organisation, and your ability to remain calm under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the RSPCA's mission. Mention specific experiences where you've created a welcoming environment or handled enquiries effectively.
Showcase Your People Skills: In your application, provide examples of how you've successfully interacted with diverse groups of people. This could include previous volunteer work, customer service roles, or community involvement.
Highlight Flexibility: Since the role requires flexibility in covering holidays and sickness, mention your availability and willingness to adapt to different schedules. This shows you are committed and ready to support the team.
How to prepare for a job interview at RSPCA (Royal Society for the Prevention of Cruelty to Animals)
✨Show Your Friendly Side
As a receptionist, your ability to create a welcoming atmosphere is crucial. During the interview, demonstrate your friendly and cheerful personality. Share examples of how you've made others feel comfortable in previous roles or situations.
✨Highlight Your Multi-Tasking Skills
The role requires juggling multiple tasks at once. Be prepared to discuss your experience with managing various responsibilities simultaneously. You could mention specific instances where you successfully handled busy environments or dealt with unexpected challenges.
✨Demonstrate Communication Skills
Effective communication is key for this position. Practice articulating your thoughts clearly and confidently. You might want to prepare answers to common questions about handling enquiries, both in person and over the phone, to showcase your communication prowess.
✨Express Your Passion for Animal Welfare
Since you'll be representing the RSPCA, it's important to convey your enthusiasm for animal welfare. Share any relevant experiences or motivations that align with the organisation's mission. This will show your commitment and make you stand out as a candidate.
