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- Tasks: Lead charity shops, support volunteers, and maximise sales for animal welfare.
- Company: Join RSPCA Hull & East Riding, a values-driven organisation with over 100 years of history.
- Benefits: Earn £12.21 per hour, enjoy 28 days holiday, and develop your retail leadership skills.
- Why this job: Make a real impact in your community while supporting animal welfare.
- Qualifications: Retail supervisory experience and a passion for customer service and community impact.
- Other info: Flexible part-time hours with a friendly, inclusive team.
The predicted salary is between 12 - 16 £ per hour.
Location: Hessle and/or Holderness Road Shop (occasional cover at Briar, Beverley, or Cottingham)
Wage: £12.21 per hour
Hours: Part Time – 12/14 hours per week (worked over 2 days)
Holidays: 28 days annual leave pro-rata (inclusive of public holidays)
Closing Date: Friday 23rd January 2026
About the Role
We are looking for two motivated and people-focused Shop Supervisors to support the day-to-day running of our charity shops across Hull & East Riding. Reporting to the Multi-Site Retail Manager, you will play a key role in maximising shop income, leading and supporting volunteers, and ensuring our shops are welcoming, well-presented, and compliant with all relevant policies and legislation. This is a hands-on role, ideal for someone with retail supervisory experience who is passionate about customer service, community impact, and animal welfare.
Key Responsibilities
- Work towards agreed income and profit targets by maximising sales and controlling costs
- Act as a brand ambassador, ensuring every customer feels valued and welcomed
- Promote the charity’s work and engage positively with the local and online community
- Support and deliver sales promotions and fundraising initiatives
- Maximise Gift Aid income at every opportunity
- Ensure shops operate strictly within agreed trading hours
Shop Standards
- Maintain high standards of shop and window presentation
- Use selling space effectively to optimise sales
- Ensure excellent housekeeping, cleanliness, and organisation
- Encourage donations of good-quality, saleable stock
- Support stock rotation, pricing, and display in line with Branch guidelines
- Recruit, train, support, and motivate a team of volunteers
- Organise weekly volunteer rotas to ensure smooth shop operations
- Ensure volunteers follow Branch policies and procedures
- Communicate clearly and positively, promoting our vision and values
Administration, Security & Compliance
- Complete all required administration accurately and on time
- Follow Branch financial, cash handling, and security procedures
- Hold shop keys when required and ensure premises are secure
- Report any concerns around theft or dishonesty to management
Health & Safety
- Maintain a safe environment for volunteers, staff, and customers
- Implement Health & Safety policies and risk assessments
- Support delivery of Health & Safety training as required
About You
Your Experience
- Experience supervising a team in a retail environment
- Confidence in managing challenging situations
- Basic knowledge of cash handling and stock management
- Experience in charity retail
- Understanding of Gift Aid processes
Your Skills & Attributes
- Resilient, adaptable, and proactive
- Customer-focused with strong problem-solving skills
- Well organised with good planning abilities
- Excellent communication and interpersonal skills
- Flexible to work evenings and weekends when required
- Full driving licence and access to a vehicle (essential for travel between shops)
About Us
RSPCA Hull & East Riding CIO is a proud, independent local Branch with over 100 years of history, working in partnership with the National RSPCA. Inspired by Hull’s own William Wilberforce, we exist to prevent cruelty, promote kindness, and improve the lives of animals across our communities. We operate an Animal Rescue Centre and a network of charity shops, supported by an incredible community of staff and volunteers. Our culture is kind, inclusive, and values-led. We believe in professionalism, compassion, and working together to be the very best version of ourselves.
Why Join Us?
- Be part of a values-driven organisation making a real local impact
- Support animal welfare while developing your retail leadership skills
- Work with a friendly, passionate team of staff and volunteers
To apply: Please apply by sending an email to with your CV and a short supporting statement outlining your suitability for the role. RSPCA Hull & East Riding CIO is committed to equality, diversity, and inclusion and welcomes applications from all sections of the community.
Shop Supervisor employer: RSPCA Hull
Contact Detail:
RSPCA Hull Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Supervisor
✨Tip Number 1
Get to know the organisation! Research RSPCA Hull & East Riding and understand their mission. When you show genuine interest in their work during interviews, it’ll set you apart from other candidates.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the company culture, which can be super helpful when you’re preparing for your interview.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to retail supervision and customer service. Role-play with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Shop Supervisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for animal welfare and community impact shine through. We want to see how your values align with ours, so share why this role excites you!
Tailor Your CV: Make sure your CV highlights your retail supervisory experience and any relevant skills. We love seeing how your background fits the Shop Supervisor role, so don’t hold back on showcasing your achievements!
Craft a Compelling Supporting Statement: In your supporting statement, be specific about how you can contribute to our shops. Mention your experience with managing teams, customer service, and any fundraising initiatives you've been part of – we want to know what makes you the perfect fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team at RSPCA Hull & East Riding!
How to prepare for a job interview at RSPCA Hull
✨Know the Charity Inside Out
Before your interview, take some time to research RSPCA Hull & East Riding. Understand their mission, values, and recent initiatives. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Leadership Skills
As a Shop Supervisor, you'll be leading a team of volunteers. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and create a positive environment.
✨Demonstrate Customer Focus
Customer service is key in this role. Think of specific instances where you've gone above and beyond for customers. Be ready to discuss how you would ensure every customer feels valued and welcomed in the shop.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and adaptability. Think about potential challenges you might face in a charity retail environment and how you would handle them. Practising these scenarios can give you a real edge in the interview.
