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- Tasks: Lead volunteers and manage charity shop operations to maximise income and community impact.
- Company: Join RSPCA Hull & East Riding, a values-driven charity with over 100 years of history.
- Benefits: Earn £12.21 per hour, enjoy 28 days holiday, and develop your retail leadership skills.
- Other info: Flexible hours, supportive team, and opportunities for personal growth in a kind, inclusive environment.
- Why this job: Make a real difference in animal welfare while gaining valuable experience in retail management.
- Qualifications: Retail supervisory experience and a passion for customer service and community engagement.
The predicted salary is between 12 - 16 £ per hour.
Location – Hessle and/or Holderness Road Shop (occasional cover at the other two shops in Beverley or Cottingham)
Wage – £12.21 per hour
Hours – Part Time – 12/14 hours per week (worked over 2 days)
Contract – Permanent
Holidays – 28 days annual leave pro-rata (inclusive of public holidays)
Closing Date – Friday 23rd January 2026
About the Role
We are looking for two motivated and people-focused Shop Supervisors to support the day-to-day running of our charity shops across Hull & East Riding. Reporting to the Multi-Site Retail Manager, you will play a key role in maximising shop income, leading and supporting volunteers, and ensuring our shops are welcoming, well-presented, and compliant with all relevant policies and legislation. This is a hands-on role, ideal for someone with retail supervisory experience who is passionate about customer service, community impact, and animal welfare.
- Work towards agreed income and profit targets by maximising sales and controlling costs
- Act as a brand ambassador, ensuring every customer feels valued and welcomed
- Promote the charity’s work and engage positively with the local and online community
- Support and deliver sales promotions and fundraising initiatives
- Maximise Gift Aid income at every opportunity
- Ensure shops operate strictly within agreed trading hours
Shop Standards
- Maintain high standards of shop and window presentation
- Use selling space effectively to optimise sales
- Ensure excellent housekeeping, cleanliness, and organisation
- Encourage donations of good-quality, saleable stock
- Support stock rotation, pricing, and display in line with Branch guidelines
- Recruit, train, support, and motivate a team of volunteers
- Organise weekly volunteer rotas to ensure smooth shop operations
- Ensure volunteers follow Branch policies and procedures
- Communicate clearly and positively, promoting our vision and values
Administration, Security & Compliance
- Complete all required administration accurately and on time
- Follow Branch financial, cash handling, and security procedures
- Hold shop keys when required and ensure premises are secure
- Report any concerns around theft or dishonesty to management
Health & Safety
- Maintain a safe environment for volunteers, staff, and customers
- Implement Health & Safety policies and risk assessments
- Support delivery of Health & Safety training as required
About You
- Experience supervising a team in a retail environment
- Confidence in managing challenging situations
- Basic knowledge of cash handling and stock management
- Comfortable using Microsoft Office
- Experience in charity retail
- Understanding of Gift Aid processes
Your Skills & Attributes:
- Resilient, adaptable, and proactive
- Customer-focused with strong problem-solving skills
- Well organised with good planning abilities
- Excellent communication and interpersonal skills
- Flexible to work evenings and weekends when required
- Full driving licence and access to a vehicle (essential for travel between shops)
About Us
RSPCA Hull & East Riding CIO is a proud, independent local Branch with over 100 years of history, working in partnership with the National RSPCA. Inspired by Hull’s own William Wilberforce, we exist to prevent cruelty, promote kindness, and improve the lives of animals across our communities. We operate an Animal Rehabilitation Centre and a network of charity shops, supported by an incredible community of staff and volunteers. Our culture is kind, inclusive, and values-led. We believe in professionalism, compassion, and working together to be the very best version of ourselves.
Why Join Us?
- Be part of a values-driven organisation making a real local impact
- Support animal welfare while developing your retail leadership skills
- Work with a friendly, passionate team of staff and volunteers
To apply: Please apply by sending an email to matt.wright@rspcahull.org.uk with your CV and a short supporting statement outlining your suitability for the role.
(RSPCA Hull & East Riding CIO is committed to equality, diversity, and inclusion and welcomes applications from all sections of the community.)
Part-Time Shop Supervisor — Lead Volunteers & Charity Sales in Hessle employer: RSPCA Hull
Contact Detail:
RSPCA Hull Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Shop Supervisor — Lead Volunteers & Charity Sales in Hessle
✨Tip Number 1
Get to know the charity's mission and values before your interview. This will help you connect with the team and show that you're genuinely passionate about animal welfare and community impact.
✨Tip Number 2
Practice your communication skills! As a Shop Supervisor, you'll need to lead volunteers and engage with customers. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Be ready to share your retail experience and how you've handled challenges in the past. Think of specific examples that highlight your problem-solving skills and ability to motivate a team.
✨Tip Number 4
Apply through our website for a smoother process! It shows you're keen and makes it easier for us to keep track of your application. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Part-Time Shop Supervisor — Lead Volunteers & Charity Sales in Hessle
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for animal welfare and community impact shine through. We want to see that you’re not just looking for a job, but that you genuinely care about making a difference.
Tailor Your CV: Make sure your CV highlights your retail supervisory experience and any relevant skills. We love seeing how your past roles have prepared you for this position, so don’t hold back on those details!
Craft a Compelling Supporting Statement: In your supporting statement, connect your experiences to the role. Talk about how you’ve led teams, managed challenges, and contributed to sales in previous jobs. This is your chance to show us why you’re the perfect fit!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at RSPCA Hull
✨Know the Charity Inside Out
Before your interview, take some time to research RSPCA Hull & East Riding. Understand their mission, values, and the impact they have on the community. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Leadership Skills
As a Shop Supervisor, you'll be leading volunteers and managing a team. Prepare examples from your past experiences where you've successfully supervised a team or handled challenging situations. Highlight your problem-solving skills and how you motivate others.
✨Demonstrate Customer Focus
Customer service is key in this role. Think of specific instances where you've gone above and beyond for customers. Be ready to discuss how you would ensure every customer feels valued and welcomed in the shop.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, the team, and the charity's future plans. This shows your enthusiasm and helps you gauge if the organisation is the right fit for you.