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- Tasks: Lead and support volunteers in our charity shops while maximising sales and community engagement.
- Company: Join RSPCA Hull & East Riding, a values-driven organisation with over 100 years of history.
- Benefits: Earn £12.21 per hour, enjoy 28 days holiday, and develop your retail leadership skills.
- Why this job: Make a real impact on animal welfare while working in a friendly, passionate team.
- Qualifications: Retail supervisory experience and a passion for customer service and community impact.
- Other info: Flexible hours, occasional travel between shops, and a supportive work culture.
The predicted salary is between 12 - 16 £ per hour.
Location – Hessle and/or Holderness Road Shop (occasional cover at the other two shops in Beverley or Cottingham)
Wage – £12.21 per hour
Hours – Part Time – 12/14 hours per week (worked over 2 days)
Contract – Permanent
Holidays – 28 days annual leave pro-rata (inclusive of public holidays)
Closing Date – Friday 23rd January 2026
About the Role
We are looking for two motivated and people-focused Shop Supervisors to support the day-to-day running of our charity shops across Hull & East Riding. Reporting to the Multi-Site Retail Manager, you will play a key role in maximising shop income, leading and supporting volunteers, and ensuring our shops are welcoming, well-presented, and compliant with all relevant policies and legislation. This is a hands-on role, ideal for someone with retail supervisory experience who is passionate about customer service, community impact, and animal welfare.
- Work towards agreed income and profit targets by maximising sales and controlling costs
- Act as a brand ambassador, ensuring every customer feels valued and welcomed
- Promote the charity’s work and engage positively with the local and online community
- Support and deliver sales promotions and fundraising initiatives
- Maximise Gift Aid income at every opportunity
- Ensure shops operate strictly within agreed trading hours
Shop Standards
- Maintain high standards of shop and window presentation
- Use selling space effectively to optimise sales
- Ensure excellent housekeeping, cleanliness, and organisation
- Encourage donations of good-quality, saleable stock
- Support stock rotation, pricing, and display in line with Branch guidelines
- Recruit, train, support, and motivate a team of volunteers
- Organise weekly volunteer rotas to ensure smooth shop operations
- Ensure volunteers follow Branch policies and procedures
- Communicate clearly and positively, promoting our vision and values
Administration, Security & Compliance
- Complete all required administration accurately and on time
- Follow Branch financial, cash handling, and security procedures
- Hold shop keys when required and ensure premises are secure
- Report any concerns around theft or dishonesty to management
Health & Safety
- Maintain a safe environment for volunteers, staff, and customers
- Implement Health & Safety policies and risk assessments
- Support delivery of Health & Safety training as required
About You
- Experience supervising a team in a retail environment
- Confidence in managing challenging situations
- Basic knowledge of cash handling and stock management
- Comfortable using Microsoft Office
- Experience in charity retail
- Understanding of Gift Aid processes
Your Skills & Attributes:
- Resilient, adaptable, and proactive
- Customer-focused with strong problem-solving skills
- Well organised with good planning abilities
- Excellent communication and interpersonal skills
- Flexible to work evenings and weekends when required
- Full driving licence and access to a vehicle (essential for travel between shops)
About Us
RSPCA Hull & East Riding CIO is a proud, independent local Branch with over 100 years of history, working in partnership with the National RSPCA. Inspired by Hull’s own William Wilberforce, we exist to prevent cruelty, promote kindness, and improve the lives of animals across our communities. We operate an Animal Rehabilitation Centre and a network of charity shops, supported by an incredible community of staff and volunteers. Our culture is kind, inclusive, and values-led. We believe in professionalism, compassion, and working together to be the very best version of ourselves.
Why Join Us?
- Be part of a values-driven organisation making a real local impact
- Support animal welfare while developing your retail leadership skills
- Work with a friendly, passionate team of staff and volunteers
To apply: Please apply by sending an email to matt.wright@rspcahull.org.uk with your CV and a short supporting statement outlining your suitability for the role. (RSPCA Hull & East Riding CIO is committed to equality, diversity, and inclusion and welcomes applications from all sections of the community.)
Recruiting – Shop Supervisor (Two positions available) in Cottingham employer: RSPCA Hull
Contact Detail:
RSPCA Hull Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recruiting – Shop Supervisor (Two positions available) in Cottingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on RSPCA Hull & East Riding. Understand their mission and values, especially around animal welfare. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to retail supervision and customer service. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Show your passion! During the interview, let your enthusiasm for community impact and animal welfare shine through. Share specific examples of how you've made a difference in previous roles, especially in retail or volunteer settings.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Recruiting – Shop Supervisor (Two positions available) in Cottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Shop Supervisor role. Highlight any retail supervisory experience and your passion for customer service and community impact.
Craft a Compelling Supporting Statement: In your supporting statement, be sure to explain why you're a great fit for the role. Share specific examples of how you've led teams or improved shop performance in the past.
Show Your Passion for Animal Welfare: Since we’re all about animal welfare, let your love for animals shine through in your application. Mention any relevant experiences or motivations that connect you to our mission.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves!
How to prepare for a job interview at RSPCA Hull
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Shop Supervisor role. Familiarise yourself with the key responsibilities like maximising shop income and supporting volunteers. This will help you demonstrate your knowledge and passion for the position.
✨Showcase Your People Skills
As a Shop Supervisor, you'll be leading a team of volunteers. Be ready to share examples of how you've successfully managed teams in the past. Highlight your customer service experience and how you’ve handled challenging situations to show you’re the right fit for this people-focused role.
✨Demonstrate Your Passion for Animal Welfare
Since this role is with a charity focused on animal welfare, it’s crucial to express your commitment to this cause. Share any relevant experiences or volunteer work that showcases your dedication to making a positive impact in the community.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the shop's operations, team dynamics, and the charity's future goals. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
