Retail Manager in Storrington

Location: RSPB, Pulborough Brooks RH20

Contract: 6 months, Fixed Term

Hours: Part‑Time, 30 hours per week (4 days)

Salary: £28,940.00 - £30,898.00 Pro Rata

Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave (Pro-Rata)

Do you want to join a fantastic team? We are looking for a new Retail Manager to join our team at RSPB Pulborough Brooks. RSPB Pulborough Brooks is one of the most important sites for nature in Sussex. As a leading RSPB visitor destination, it offers a vibrant programme of events alongside a welcoming visitor centre. The shop and café look out over beautiful views of the South Downs and are set in one of the richest areas for nature in the country.

What will you be doing?

• You’ll be responsible for the retail team, delivering great customer experience and maximising income in our shop.
• You'll work closely with the Food & Beverage Manager, Senior Site Manager and the wider team, actively involved in making decisions that affect the whole site.
• You’ll lead by example, inspiring your team.
• You’ll make sure that everyone who buys something knows just what a difference their contribution, however small, will make to the RSPB's work in protecting nature.

Essential skills, knowledge and experience

• Experience using financial data (e.g., sales, margin, stock) to make decisions.
• A working knowledge of MS applications, including Excel and Word.
• Experience managing stock, including ordering, deliveries and stock control.
• Experience creating effective retail displays and merchandising to drive sales.
• Experience running day‑to‑day retail operations, including processes, compliance and standards.
• Experience leading a team to achieve sales targets and deliver strong performance.
• Ability to plan rotas and allocate resources effectively to meet demand and maximise sales.
• The ability to plan and prioritise tasks.
• A strong leader, who motivates and nurtures their teams.
• Experience delivering excellent customer service and using feedback to improve performance.
• Ability to identify issues and take practical steps to resolve them quickly and effectively.

Desirable knowledge, skills and experience

• Experience of working within a visitor attraction or charity.
• Experience of working within a multi‑site operation.
• A working knowledge and understanding of Equality, Diversity and Inclusion.

Please note we are more interested in who you are and what you want to achieve, than what you have done. Don’t worry if you don’t have all of the relevant skills required for this position, we’d still love to hear from you and will provide the right support for candidates with less experience.

Additional Information

This is a 6 month fixed term role providing secondment cover for 30 hours per week (4 days). The RSPB reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term.

Closing date: 23:59, Sunday, 24th May 2026. We are looking to conduct interviews for this position from week commencing 1st of June.

Interested? If you would like to apply and find out more about this position, please click the apply button to be directed to our website.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974. The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. Contact us to discuss any additional support you may need to complete your application.

No agencies please.