Retail Manager in Mansfield, Nottinghamshire

Retail Manager
Reference: AUG20257716
Location: Sherwood and Budby South, NG21
Contract: Permanent
Hours: Full-Time, 37.5 hours per week
Salary: £27,123.00 – £28,956.00 Per Annum
Benefits: Holiday, Pension, Life Assurance

Introduction

We are looking for an enthusiastic, confident and highly organised individual to take on the role of Retail Manager at our Sherwood Forest nature reserve.

Sherwood is a designated SSSI for its notable trees and decaying wood interest, along with the rare and vulnerable insect assemblages that rely on them. Redstarts, Marsh Paridae and Lesser spotted woodpeckers are some of the key bird species, plus amazing fungi, bats and countless insects. Myriad paths connect to the wider landscape, frequented by a wealth of visitors from around the globe as well as the local community.

We care for over 450 hectares of ancient wood pasture and rolling heathland which is home to thousands of species of bird, insect, mammal, fungi, tree and plant. Wooded for centuries and once part of a vast royal hunting ground, for the 350,000 people who come to visit each year it is an incredible place to visit!

The shop is located in our award winning visitor centre, situated is an ancient landscape alive with nature, history and folklore. Today it is a magical destination visited by people from across the globe, home to the enduring legend of Robin Hood and the famous Major Oak, estimated to be more than 1,000 years old. With visitors from all over the world the retail shop is a perfect place to take a piece of the legend away, whether that be a bow and arrow set or even medieval inspired gifts there is something for everyone.

What\’s the role about?

Responsible for the retail team in the delivery of an exemplar customer experience, maximising income streams and effectively managing costs to deliver optimal net contribution. The focus of the role is to achieve key targets, lead staff and volunteers in delivering great customer service, and ensure customers have the best experience possible. You will help complete trading reports, conduct stock takes, maintain displays, process deliveries, operate tills and carry out banking responsibilities, and respond to visitor enquiries in a friendly professional manner.

Essential skills, knowledge and experience:

• An understanding of budgets and delivery of KPIs
• A working knowledge of MS applications, including Excel and Word
• Knowledge of stock management
• Knowledge of merchandising principles, display and presentation skills
• Understanding of systems and procedures necessary to run a commercial retail operation
• Results focussed with the ability to lead effective, high performing teams
• Strong resource planning with effective allocation of teams and product
• The ability to plan and prioritise tasks
• Effective in responding to customer and colleagues needs and feedback, delivering of an exemplar customer service environment
• Solutions focussed with the ability to effectively resolve problems

Desirable skills, knowledge and experience:

• Experience of working within a visitor attraction or charity
• Experience of working within a multi-site operation
• Retail/retail management certificate

Additional Information:

Weekend working will be required

Closing date: 23:59, Friday, 3rd October 2025
Please note: Interviews will be ongoing and we reserve the right to close the advert early if we get a significant response, so please don\’t delay in making your application.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on natures side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship – the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

As part of this application process you will be asked to provide a copy of your CV and complete a long application form. Contact us to discuss any additional support you may need to complete your application.

No agencies please.