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- Tasks: Connect people with nature and deliver exceptional visitor experiences at stunning reserves.
- Company: Join the RSPB, a leading conservation charity dedicated to protecting wildlife.
- Benefits: Enjoy a competitive salary, pension scheme, life assurance, and 26 days annual leave pro rata.
- Why this job: Make a real impact while inspiring others to appreciate and protect the natural world.
- Qualifications: Strong communication skills, social media savvy, and a passion for wildlife are essential.
- Other info: Flexible part-time role with opportunities for personal growth and community engagement.
The predicted salary is between 20800 - 22075 £ per year.
Location: West Norfolk - RSPB Titchwell Marsh PE31 and RSPB Snettisham PE31
Contract: Permanent
Hours: Part-Time, 15 hours per week
Salary: £25,847.00 - £27,594.00 Pro Rata
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave
Are you a team player with a passion for connecting people to the natural world? This is your chance to make a real impact at two of Norfolk’s most spectacular RSPB reserves: Titchwell Marsh and Snettisham.
At Titchwell Marsh, you’ll find a vibrant destination that draws birdwatchers, nature lovers, and families year-round. Its stunning mix of habitats and unspoiled beach offers unforgettable opportunities to experience wildlife up close. Meanwhile, Snettisham is home to a globally significant estuarine landscape, renowned for two breathtaking spectacles: the winter skies filled with Pink-footed Geese and the mesmerizing wader displays of late summer.
As part of our Visitor Operations Team, you’ll work alongside the Visitor Experience Manager, Visitor Experience Officer, and a dedicated group of volunteers to deliver exceptional experiences across both reserves. This is a visitor-facing role, so outstanding people skills are essential. You will need to be experienced with professional use of social media.
Your key responsibilities will include:
- Supporting an inspirational events program that excites and engages visitors.
- Leading guided walks or workshops (or training to do so).
- Recruiting, training, and supporting volunteers, championing diversity and inclusion.
We’re looking for someone adaptable, enthusiastic, and ready to jump in wherever needed. This is a two-day-a-week role, with some weekends, early mornings, and evenings required (with time off in lieu). If you’re ready to inspire others and help protect nature for generations to come, we’d love to hear from you!
Essential skills, knowledge and experience:
- Computer literate to include professional use of social media.
- Excellent verbal and written communication skills.
- Ability to plan and prioritise workloads.
- A team player who can motivate and inspire people.
- Problem solving skills and ability to work on own initiative.
- Ability to manage and respond to customer needs and feedback.
- Ability to maximise opportunities for visitor engagement and income generation.
- Able to build and maintain strong working relationships.
- Basic ID skills in UK wildlife.
- Proven experience of event delivery.
- Proven experience of customer service.
Desirable skills, knowledge and experience:
- Experience of managing and delivering against targets and KPI’s.
- Experience of analysing and interpreting data in a visitor experience environment.
- Successful experience of managing or supporting a team of staff and/or volunteers.
- Having contributed to a successful visitor project or visitor attraction.
- Working knowledge of Equal Opportunities and Diversity.
- Health & Safety in the workplace.
Additional Information:
- You will need to hold a full, manual driving licence that is valid in the UK.
- There will be regular travel between the two reserves and occasional travel within the wider community.
Closing date: 23:59, Friday 9th January 2026
We are looking to conduct interviews for this position from 2 February 2026.
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. The RSPB is an equal opportunities employer.
This role is covered by the Rehabilitation of Offenders Act 1974. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. Contact us to discuss any additional support you may need to complete your application.
No agencies please.
Visitor Experience Officer in King's Lynn employer: RSPB
Contact Detail:
RSPB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Officer in King's Lynn
✨Tip Number 1
Get to know the RSPB and its reserves! Research Titchwell Marsh and Snettisham, and think about how you can connect visitors with nature. This will help you stand out in interviews and show your passion for the role.
✨Tip Number 2
Practice your people skills! Since this role is all about engaging with visitors, try role-playing scenarios with friends or family. This will help you feel more confident when interacting with guests at the reserves.
✨Tip Number 3
Show off your social media savvy! Prepare examples of how you've used social media professionally to engage audiences. This will demonstrate your ability to promote events and connect with visitors online.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the RSPB team and making a difference in visitor experiences.
We think you need these skills to ace Visitor Experience Officer in King's Lynn
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for connecting people with nature shine through. Share any personal experiences or stories that highlight your love for the outdoors and wildlife.
Tailor Your CV: Make sure your CV reflects the skills and experiences mentioned in the job description. Highlight your customer service experience and any relevant event delivery roles to show us you’re the perfect fit for this position.
Be Clear and Concise: In your application form, keep your answers clear and to the point. Use bullet points where possible to make it easy for us to see how you meet the essential skills and experience we’re looking for.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at RSPB
✨Know Your Reserves
Before the interview, take some time to research RSPB Titchwell Marsh and Snettisham. Familiarise yourself with their unique features, wildlife, and visitor experiences. This will not only show your passion for the role but also help you answer questions about how you can enhance visitor engagement.
✨Showcase Your People Skills
As a Visitor Experience Officer, you'll be interacting with a diverse range of visitors. Prepare examples from your past experiences where you've successfully engaged with people, resolved issues, or led events. Highlight your ability to inspire and motivate others, as this is key to the role.
✨Demonstrate Social Media Savvy
Since professional use of social media is essential, think of ways you've used these platforms to promote events or engage with audiences. Be ready to discuss specific campaigns or posts that were successful and how you can apply those skills to enhance the visitor experience at the reserves.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage customer feedback. Think of scenarios where you've had to adapt quickly or handle unexpected challenges. Practising your responses will help you feel more confident and articulate during the interview.
