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- Tasks: Join our café team to serve delicious food and drinks while supporting nature conservation.
- Company: Be part of the RSPB, the UK's largest nature conservation charity.
- Benefits: Enjoy competitive pay, discounts, 26 days' leave, and personal development opportunities.
- Why this job: Make a difference in wildlife conservation while gaining valuable work experience.
- Qualifications: A positive attitude and a passion for customer service are essential.
- Other info: Flexible hours with no split shifts and a supportive, inclusive environment.
The predicted salary is between 21255 - 22818 £ per year.
We’re looking for part time Café Team Members at our brand-new café at The Lodge Nature Reserve.
Location: RSPB UKHQ - The Lodge Nature Reserve, Potton Road, Sandy, SG19 2DL
Salary: £21,255 - £22,818 Per Annum, Pro Rata
Hours: Part Time
Benefits: Pension Scheme, Life Assurance Scheme, 26 days’ annual leave
About the RSPB
As the UK’s largest nature conservation charity, we think big and act boldly, in the hope that one day we can see a world where wildlife, wild places and all people thrive. Our Food and Beverage teams raise vital funds which enable us to carry out globally important conservation work in the race to save nature.
Key Skills Areas
- Support the Food and Beverage Team in day-to-day operations.
- Provide a warm welcome for our visitors, being helpful and friendly with a positive attitude.
- Prepare, merchandise, and serve food and drink to visitors.
- Ensure all daily checklists and tasks are completed according to RSPB standards.
- Awareness of health and safety in the workplace, willing to undertake Food Hygiene Level 2.
- Awareness of targets - using great customer service and communication skills to increase sales.
- Able to communicate effectively, maintaining positive relationships, working together with the wider Reserve team.
What you can bring to The RSPB:
- A positive outlook, can-do attitude, willing to develop new skills.
- A genuine desire to deliver amazing customer service.
- A passion for good food and drink.
- Level 2 Food Safety (Desirable).
- GCSE Maths and English, or equivalent (Desirable).
What can the RSPB offer you?
- Daytime working, no split shifts.
- Discounts in RSPB Retail Shops, Cafes and Holiday Cottage.
- High street discounts through Charity Worker Discounts.
- Free entry to RSPB Reserves.
- Investment in your Personal and Professional Development.
- RSPB Pension Scheme, with matching employer contributions.
- Health and Wellbeing support, including Employee Assistance Programme and free flu vaccine.
- One paid volunteering day per year for a voluntary organisation of your choice.
- Life Assurance Scheme.
- 26 days’ Annual Leave.
Does this sound like you? If so, we’d love to hear from you.
Additional Information
We have a number of positions and hours available for Team Members at The Lodge Café, and are open to negotiating contract types. Rota patterns will vary to include weekend working, and opening hours for The Lodge Café will vary seasonally, generally revolving around the hours of 9am to 5pm.
Closing Date: 23:59, Tuesday 30th May 2023. We are actively recruiting for this role and in the first instance a telephone interview will be offered to prospective candidates, followed by an in-person interview at The Lodge Nature Reserve.
Please note we reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
No agencies please.
Food and Beverage Team Member employer: RSPB
Contact Detail:
RSPB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Team Member
✨Tip Number 1
Get to know the RSPB and their mission! When you walk into that interview, show us you’re passionate about nature conservation. Mention how your values align with ours and how you can contribute to our café's success.
✨Tip Number 2
Practice your customer service skills! We want to see that warm welcome and positive attitude in action. Role-play with a friend or family member to get comfortable with common scenarios you might face while serving visitors.
✨Tip Number 3
Be ready to talk about teamwork! We love collaboration at the RSPB, so think of examples where you’ve worked well with others. Highlight how you can support the Food and Beverage Team and maintain those positive relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at The Lodge Café!
We think you need these skills to ace Food and Beverage Team Member
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for good food and drink shine through! We want to see that you genuinely care about delivering amazing customer service and creating a warm atmosphere for our visitors.
Be Yourself: Don’t be afraid to let your personality come through in your application. We’re looking for team members with a positive outlook and a can-do attitude, so show us who you are and why you’d be a great fit for our café!
Highlight Relevant Skills: Make sure to mention any experience or skills that relate to the role, like customer service or food safety knowledge. We want to know how you can support our Food and Beverage Team and help us achieve our goals.
Apply Early: Since we’re actively recruiting, it’s best to get your application in as soon as possible. Head over to our website and submit your application early to increase your chances of landing an interview!
How to prepare for a job interview at RSPB
✨Know Your Stuff
Before the interview, make sure you understand the RSPB's mission and values. Familiarise yourself with their work in nature conservation and how the Food and Beverage Team contributes to that. This will show your genuine interest and help you connect your passion for good food and drink with their goals.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help a customer or created a positive experience. The RSPB values a warm welcome and a friendly attitude, so be ready to demonstrate that in your responses.
✨Be Ready for Practical Questions
Expect questions related to food safety and hygiene, especially since you'll need to undertake Food Hygiene Level 2. Brush up on basic food safety practices and be prepared to discuss how you would handle various situations in a café environment, ensuring you align with RSPB standards.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about the team dynamics, training opportunities, or how they measure success in the café. It shows you're engaged and interested in being part of their team at The Lodge Nature Reserve.