Centre Assistant

Centre Assistant Reference: JAN (Apply online only) Location: RSPB Fairburn Ings, WF10 Contract: Fixed term, 6 months Hours: Part-time, 7 hours per week Salary: £24,571.00 – £26,231.00 Per Annum, Pro Rata Benefits: Pension Scheme, Life Assurance Scheme, 26 days Annual Leave Are you able to deliver fantastic customer service, and would you like to work for an organisation that is making a big difference to our natural world? We are looking for an enthusiastic and hard-working people person, to help work in our shop and visitor centre at our Fairburn Ings reserve. RSPB Fairburn Ings is a beautiful SSSI reserve of an urban fringe habitat, home to many species of wildlife and is close to Castleford. About the Role Our work in the visitor centre is planned via the use of rotas and would include weekend working. Full induction and training would be provided, with opportunities to learn about the running of a busy visitor centre and nature reserve operation. Our retail and reception operations are a crucial part of what we do here, encouraging visitors to explore the reserve, and giving them a great visitor experience. You will be able to communicate well with our visitors and offer excellent levels of customer care. Duties will include helping to serve customers, and undertaking other duties typical of a busy retail operation. You will also support our working on our meet and greet operation, welcoming visitors to the reserve, giving out information, and encouraging visitors to support our work. Essential skills, knowledge and experience: * GCSE Maths and English or equivalent. * Basic food hygiene knowledge * Computer literate. * Enthusiastic approach to work. * Excellent verbal and written communications skills. * Ability to plan and prioritise workloads. * Multitasking skills * Problem-solving skills and ability to work on own initiative. * Ability to manage and respond quickly and positively to customer needs and feedback. * Ability to work as part of a team. Desirable skills, knowledge and experience: * Experience of working at a retail environment/visitor attraction. * Knowledge of health and safety in the workplace. * Knowledge of food and foodservice skills. * Till operation and payment handling. Additional Information: * This is a Fixed-Term Part-Time role for 7 hours per week. * The RSPB reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term. Closing date: 23:59, Sunday 15th February 2026 We are looking to conduct interviews for this position from 16th Feb – 22nd Feb or as soon as we receive a suitable application, so please don\’t delay in applying. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974. This role is not eligible for UK Visa Sponsorship – the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract. As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. Contact us to discuss any additional support you may need to complete your application. No agencies please