At a Glance
- Tasks: Support the Retail Manager in delivering an amazing customer experience and achieving sales targets.
- Company: Join RSPB at Sherwood Forest, a stunning nature reserve rich in history and wildlife.
- Benefits: Enjoy perks like pension, life assurance, and annual leave while working part-time.
- Why this job: Be part of a legendary location, helping visitors take home a piece of Robin Hood's story.
- Qualifications: Experience with budgets, stock management, and a passion for customer service is essential.
- Other info: We value diversity and encourage applications from underrepresented groups.
The predicted salary is between 24890 - 26720 £ per year.
Assistant Retail Manager
Reference:FEB20257912
Location:Sherwood and Budby South, NG21
Salary:£24,890.00 – £26,720.00 Pro Rata
Contract:Permanent
Hours:Part-Time, 22.5 hours per week (Weekend working will be required)
Benefits:Pension, Life Assurance and Annual Leave
Introduction
We are looking for an enthusiastic, confident and highly organised individual to take on the role of Assistant Retail Manager at our Sherwood Forest nature reserve.
Sherwood is a designated SSSI for its notable trees and decaying wood interest, along with the rare and vulnerable insect assemblages that rely on them. Redstarts, Willow warblers and Lesser spotted woodpeckers are some of the key bird species, plus amazing fungi, bats and countless insects. Myriad paths connect to the wider landscape, frequented by a wealth of visitors from around the globe as well as the local community.
We care for over 450 hectares of ancient wood pasture and rolling heathland which is home to thousands of species of bird, insect, mammal, fungi, tree and plant. Wooded for centuries and once part of a vast royal hunting ground, for the 350,000 people who come to visit each year it is an incredible place to visit!
The shop is located in our award winning visitor centre, situated is an ancient landscape alive with nature, history and folklore. Today it is a magical destination visited by people from across the globe, home to the enduring legend of Robin Hood and the famous Major Oak, estimated to be more than 1,000 years old. With visitors from all over the world the retail shop is a perfect place to take a piece of the legend away, whether that be a bow and arrow set or even medieval inspired gifts there is something for everyone.
What\’s the role about?
To support the Retail Manager in integrating and delivering all retail elements, creating an exemplar customer experience, with the aim to maximise income. The focus of the role is to achieve key targets, lead staff and volunteers in delivering great customer service, and ensure customers have the best experience possible. You will help complete trading reports, conduct stock takes, maintain displays, process deliveries, operate tills and carry out banking responsibilities, and respond to visitor enquiries in a friendly professional manner.
Essential skills, knowledge and experience:
- An understanding of budgets and delivery of KPIs
- A working knowledge of MS applications, including Excel and Word
- Knowledge of stock management
- Knowledge of merchandising principles, display and presentation skills
- Understanding of systems and procedures necessary to run a commercial retail operation
- Results focussed with the ability to lead effective, high performing teams
- Strong resource planning with effective allocation of teams and product
- The ability to plan and prioritise tasks
- Effective in responding to customer and colleagues needs and feedback, delivering of an exemplar customer service environment
- Solutions focussed with the ability to effectively resolve problems
Desirable skills, knowledge and experience:
- Experience of working within a visitor attraction or charity
- Experience of working within a multi-site operation
- Retail/retail management certificate
Closing date: 23:59, Tuesday 18th March 2025
Interviews will be ongoing and we reserve the right to close the advert early if we get a significant response, so please don\’t delay in making your application.
Interested?
If you would like to find out more,please click the apply button. You will be directed to our websiteto complete your application for this position.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on natures side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
The RSPB is a licenced sponsor. This role isnoteligible for UK Visa Sponsorship – the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
As part of this application process you will be asked to provide a copy of your CV and complete a short application form. Contact us to discuss any additional support you may need to complete your application.
No agencies please.
Assistant Retail Manager in Mansfield, Nottinghamshire employer: RSPB
Contact Detail:
RSPB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Retail Manager in Mansfield, Nottinghamshire
✨Tip Number 1
Familiarize yourself with the unique aspects of Sherwood Forest and its history. Understanding the local culture and the significance of the area will help you connect with visitors and enhance their experience.
✨Tip Number 2
Highlight any previous experience in retail or customer service, especially in visitor attractions or charity sectors. This will demonstrate your ability to create an exemplary customer experience, which is crucial for this role.
✨Tip Number 3
Showcase your leadership skills by providing examples of how you've successfully led teams in the past. The ability to motivate and manage staff and volunteers is key to achieving the targets set for the retail operation.
✨Tip Number 4
Be prepared to discuss your knowledge of stock management and merchandising principles during the interview. Having a solid understanding of these areas will set you apart as a candidate who can effectively contribute to the shop's success.
We think you need these skills to ace Assistant Retail Manager in Mansfield, Nottinghamshire
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Assistant Retail Manager position. Make sure you understand the key responsibilities and essential skills required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and application form, emphasize any previous experience in retail management or customer service. Mention specific examples where you successfully led a team or improved customer satisfaction.
Showcase Your Skills: Make sure to highlight your knowledge of stock management, budgeting, and merchandising principles. Use bullet points to clearly outline how your skills align with the requirements listed in the job description.
Personalize Your Application: Write a brief cover letter that expresses your enthusiasm for the role and the organization. Mention why you are particularly interested in working at Sherwood Forest and how you can contribute to creating an exemplary customer experience.
How to prepare for a job interview at RSPB
✨Show Your Passion for Nature
Since the role is at a nature reserve, express your enthusiasm for wildlife and conservation. Share any personal experiences or interests related to nature that demonstrate your commitment to the environment.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight your ability to respond to customer needs and resolve issues effectively, as this is crucial for creating a great visitor experience.
✨Understand Retail Operations
Familiarize yourself with retail management principles, including stock management and merchandising. Be ready to discuss how you can contribute to achieving key performance indicators (KPIs) and maximizing income for the shop.
✨Be Ready to Discuss Team Leadership
As you'll be leading staff and volunteers, think about your leadership style and how you motivate teams. Prepare to share examples of how you've successfully led a team in the past and how you plan to foster a positive work environment.