Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support sales and service teams, assist customers, and demonstrate products on-site.
- Company: Join a forward-thinking company focused on innovation and sustainability.
- Benefits: Competitive salary, company vehicle, private healthcare, and generous leave.
- Other info: Flexible working hours with opportunities for travel and professional growth.
- Why this job: Make a real difference in customer support while advancing your career.
- Qualifications: 3 years' experience in the suction excavator industry required.
The predicted salary is between 38000 - 42000 £ per year.
Hours, Salary/Benefits: Monday to Friday 07:00 – 17:30, 50 hrs per week (with 30 minutes unpaid lunch). £38k – £42k per annum. Company vehicle, pension, private healthcare, 22 days annual leave (plus bank holidays) and life cover.
Job Summary: The Product Support and Aftercare Specialist will aid and assist Service, Sales, Training and Directors to achieve excellent support and aftercare for our customers and internal departments.
Relationships: Directors, Service, Training, Sales Team, and Customers.
Standard Duties / Responsibilities:
- Support Sales Department with newly imported vehicles – PDI’s, IVA’s, vehicle movements.
- Working with all chassis manufacturers and dealers to ensure a smooth delivery process.
- Support Service Department when required.
- Handing new machines over with Sales.
- Working at our customer’s sites and in-house demonstrating new and existing products.
- Research and development tasks.
- Telephone support for customers.
- Assist Service Manager where necessary.
- Support Training Department.
- Remedial works with service when required.
- Visiting customers helping and advising regarding spare parts.
- Complete written and computer-based reports.
Qualifications/Experience: At least 3 years’ demonstrable experience working within the suction excavator industry.
Performance Standards: Comply with all aspects of the company policies and follow published procedures where applicable. Maintain a culture of best practice within the division by attending training courses, both internal and external when and where required.
Skills and Attributes Required: Working as part of a team nationwide, self-motivation and team working are essential. This role involves a high proportion of working alone as well as supporting and being supported by the company’s existing team. Flexibility within this role is paramount, with the ability to adopt working hours to accommodate priorities and/or business requirements. This will involve working throughout the UK with nights away from time to time.
Location: Roxton, Bedfordshire.
Culture and Benefits: Opportunities for professional development and career advancement, a supportive and collaborative work environment, and the chance to be part of a company committed to innovation, safety and environmental sustainability.
Product Support Specialist in Roxton employer: Rsp UK
Contact Detail:
Rsp UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Specialist in Roxton
✨Tip Number 1
Network like a pro! Reach out to people in the suction excavator industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions related to product support and customer service. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples from your past experience. Highlight how you've successfully supported sales or service teams, as this will resonate well with the hiring managers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our innovative team.
We think you need these skills to ace Product Support Specialist in Roxton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Support Specialist role. Highlight your experience in the suction excavator industry and how it aligns with our needs. We want to see how you can bring value to our team!
Show Off Your Skills: Don’t just list your qualifications; demonstrate them! Use specific examples from your past work that showcase your ability to support sales, service, and training departments. We love seeing real-life applications of your skills.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Rsp UK
✨Know Your Stuff
Make sure you brush up on your knowledge of suction excavators and the specific products the company offers. Familiarise yourself with industry terminology and recent developments. This will show that you're genuinely interested and ready to contribute.
✨Showcase Your Experience
Prepare to discuss your previous roles and how they relate to the responsibilities of a Product Support Specialist. Highlight any relevant experience in customer support, working with sales teams, or handling technical issues. Use specific examples to illustrate your skills.
✨Demonstrate Team Spirit
Since this role involves working closely with various departments, be ready to talk about your teamwork experiences. Share examples of how you've collaborated with others to achieve common goals, especially in high-pressure situations.
✨Flexibility is Key
Be prepared to discuss your availability and willingness to adapt to changing priorities. The job may require travel and working outside standard hours, so showing that you're flexible and can handle these demands will make you stand out.