At a Glance
- Tasks: Support sales and service teams, assist customers, and demonstrate products on-site.
- Company: Dynamic company in the suction excavator industry with a focus on teamwork.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Flexible working hours and travel across the UK for hands-on experience.
- Why this job: Join a passionate team and make a difference in customer support and product delivery.
- Qualifications: 3 years' experience in the suction excavator industry and strong teamwork skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Unit 1 High Barns Farm, Bedford Road, Roxton, Bedfordshire, MK44 3ET / Hybrid working from home & Mercedes Dealership
Job Summary: The Product Support and Aftercare Specialist will aid and assist Service, Sales, Training and Directors to achieve excellent support and aftercare support for our customers and internal departments.
Relationships: Directors, Service, Training, Sales Team, and Customers
Standard Duties/ Responsibilities:
- Product Support
- Support Sales Department with newly imported vehicles – PDI’s IVA’s vehicle movements.
- Working with all chassis manufacturers and dealers to ensure a smooth delivery process.
- Support Service Department when required.
- Handing new machines over with Sales.
- Working at our customer’s sites and in-house demonstrating new and existing products.
- Research and development tasks.
- Telephone support for customers.
- Aftercare Support
- Assist Service Manager where necessary.
- Support Training Department.
- Support Sales Department – PDI’s etc.
- Support Service Department when required.
- Handing new machines over with Sales.
- Working at our customer’s sites and in-house.
- Research and development tasks.
- Remedial works with service when required.
- Visiting customers helping and advising regarding spare parts.
- Complete written and computer-based reports.
Qualifications/ Experience: At least 3 years’ demonstrable experience working within the suction excavator industry.
Performance Standards: Comply with all aspects of the company policies and follow published procedures where applicable. Maintain a culture of best practice within the division by attending training courses, both internal and external when and where required.
Skills and Attributes Required: Working as part of a team nationwide, self-motivation and team working are essential. This role involves a high proportion of working alone as well as supporting and being supported by the company’s existing team. Flexibility within this role is paramount, with the ability to adopt working hours to accommodate priorities and/or business requirements. This will involve working throughout the UK with nights away from time to time.
Product Support Specialist in Luton employer: Rsp UK
RSP UK is an exceptional employer that prioritises the professional development of its team members, offering comprehensive training and assessment opportunities in a supportive and dynamic work environment. With a strong emphasis on flexibility and adaptability, employees are encouraged to grow their skills while contributing to a culture of safety and competence in equipment operation. Located in a vibrant area, RSP UK provides a unique chance to make a meaningful impact in the industry while enjoying a collaborative and engaging workplace.
