At a Glance
- Tasks: Support sales and service teams, assist customers, and demonstrate products on-site.
- Company: Dynamic company in the suction excavator industry with a focus on teamwork.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Flexible working hours and travel across the UK for hands-on experience.
- Why this job: Join a passionate team and make a difference in customer support and product delivery.
- Qualifications: 3 years' experience in the suction excavator industry and strong teamwork skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Unit 1 High Barns Farm, Bedford Road, Roxton, Bedfordshire, MK44 3ET / Hybrid working from home & Mercedes Dealership
Job Summary: The Product Support and Aftercare Specialist will aid and assist Service, Sales, Training and Directors to achieve excellent support and aftercare support for our customers and internal departments.
Relationships: Directors, Service, Training, Sales Team, and Customers
Standard Duties/ Responsibilities:
- Product Support
- Support Sales Department with newly imported vehicles – PDI’s IVA’s vehicle movements.
- Working with all chassis manufacturers and dealers to ensure a smooth delivery process.
- Support Service Department when required.
- Handing new machines over with Sales.
- Working at our customer’s sites and in-house demonstrating new and existing products.
- Research and development tasks.
- Telephone support for customers.
- Aftercare Support
- Assist Service Manager where necessary.
- Support Training Department.
- Support Sales Department – PDI’s etc.
- Support Service Department when required.
- Handing new machines over with Sales.
- Working at our customer’s sites and in-house.
- Research and development tasks.
- Remedial works with service when required.
- Visiting customers helping and advising regarding spare parts.
- Complete written and computer-based reports.
Qualifications/ Experience: At least 3 years’ demonstrable experience working within the suction excavator industry.
Performance Standards: Comply with all aspects of the company policies and follow published procedures where applicable. Maintain a culture of best practice within the division by attending training courses, both internal and external when and where required.
Skills and Attributes Required: Working as part of a team nationwide, self-motivation and team working are essential. This role involves a high proportion of working alone as well as supporting and being supported by the company’s existing team. Flexibility within this role is paramount, with the ability to adopt working hours to accommodate priorities and/or business requirements. This will involve working throughout the UK with nights away from time to time.
Product Support Specialist in Luton employer: Rsp UK
As a Product Support Specialist at our Bedfordshire location, you will thrive in a dynamic and supportive work environment that prioritises employee growth and collaboration. We offer hybrid working options, competitive benefits, and opportunities for professional development, ensuring that you can excel in your role while contributing to a culture of excellence and innovation. Join us to be part of a team that values your expertise and fosters meaningful relationships with both customers and colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Specialist in Luton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rsp UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rsp UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Product Support Specialist in Luton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rsp UK:Your cover letter is your chance to shine! Tell us why you want to work at Rsp UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rsp UK!
How to prepare for a job interview at Rsp UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
