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- Tasks: Support sales and service teams, assist customers, and demonstrate products on-site.
- Company: Join a forward-thinking company focused on innovation and sustainability.
- Benefits: Competitive salary, company vehicle, private healthcare, and generous leave.
- Other info: Opportunities for professional growth and a collaborative work culture.
- Why this job: Be part of a dynamic team making a real difference in customer support.
- Qualifications: 3 years' experience in the suction excavator industry and strong teamwork skills.
The predicted salary is between 38000 - 42000 £ per year.
Hours, Salary/Benefits: Monday to Friday 07:00 – 17:30 50 hrs per week (with 30 minutes unpaid lunch). £38k – £42k per annum. Company vehicle, pension, private healthcare, 22 days annual leave (plus bank holidays) and life cover.
Job Summary: The Product Support and Aftercare Specialist will aid and assist Service, Sales, Training and Directors to achieve excellent support and aftercare support for our customers and internal departments.
Relationships: Directors, Service, Training, Sales Team, and Customers.
Standard Duties / Responsibilities:
- Support Sales Department with newly imported vehicles – PDI’s IVA’s vehicle movements.
- Working with all chassis manufacturers and dealers to ensure a smooth delivery process.
- Support Service Department when required.
- Handing new machines over with Sales.
- Working at our customer’s sites and in-house demonstrating new and existing products.
- Research and development tasks.
- Telephone support for customers.
- Assist Service Manager where necessary.
- Support Training Department.
- Remedial works with service when required.
- Visiting customers helping and advising regarding spare parts.
- Complete written and computer-based reports.
Qualifications/Experience: At least 3 years’ demonstrable experience working within the suction excavator industry.
Performance Standards: Comply with all aspects of the company policies and follow published procedures where applicable. Maintain a culture of best practice within the division by attending training courses, both internal and external when and where required.
Skills and Attributes Required: Working as part of a team nationwide, self-motivation and team working are essential. This role involves a high proportion of working alone as well as supporting and being supported by the company’s existing team. Flexibility within this role is paramount, with the ability to adopt working hours to accommodate priorities and/or business requirements. This will involve working throughout the UK with nights away from time to time.
Location: Roxton, Bedfordshire.
Culture and Benefits: Opportunities for professional development and career advancement. A supportive and collaborative work environment. The chance to be part of a company committed to innovation, safety and environmental sustainability.
Product Support Specialist in Bedford employer: Rsp UK
Contact Detail:
Rsp UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Specialist in Bedford
✨Tip Number 1
Network like a pro! Reach out to your connections in the suction excavator industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Get ready for those interviews! Research the company and its products thoroughly. Be prepared to discuss how your experience aligns with their needs, especially in supporting sales and service departments.
✨Tip Number 3
Show off your flexibility! Highlight your ability to adapt to different working hours and environments, as this role requires a bit of travel and working alone at times. Let them know you’re up for the challenge!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our innovative and supportive team.
We think you need these skills to ace Product Support Specialist in Bedford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Product Support Specialist role. Highlight your experience in the suction excavator industry and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our company values. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Team Spirit: Since this role involves working closely with various teams, make sure to highlight your teamwork skills. Share examples of how you've collaborated with others in past roles. We’re all about supporting each other here at StudySmarter!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Rsp UK
✨Know Your Stuff
Make sure you brush up on your knowledge of suction excavators and the specific products the company deals with. Familiarise yourself with the technical aspects and any recent developments in the industry. This will show that you're genuinely interested and ready to contribute.
✨Showcase Your Team Spirit
Since this role involves working closely with various departments, be prepared to discuss your experience in teamwork. Share examples of how you've collaborated with sales, service, or training teams in the past. Highlighting your ability to work well with others will resonate with the interviewers.
✨Flexibility is Key
This job requires a flexible approach to working hours and locations. Be ready to talk about your adaptability and willingness to travel. Mention any previous experiences where you had to adjust your schedule or work environment to meet business needs.
✨Prepare Questions
Interviews are a two-way street, so come armed with thoughtful questions. Ask about the company's culture, opportunities for professional development, or how they support their teams. This not only shows your interest but also helps you gauge if the company is the right fit for you.