At a Glance
- Tasks: Support sales and service teams, assist customers, and demonstrate products.
- Company: Join a forward-thinking company focused on innovation and sustainability.
- Benefits: Competitive salary, company vehicle, private healthcare, and generous leave.
- Other info: Flexible working hours with opportunities for travel and professional growth.
- Why this job: Make a real difference in customer support while advancing your career.
- Qualifications: 3 years' experience in the suction excavator industry required.
The predicted salary is between 42000 - 42000 £ per year.
Hours, Salary/Benefits
Monday to Friday 07:00 – 17:30 50 hrs per week (with 30 minutes unpaid lunch). £38k – £42k per annum.
Company vehicle, pension, private healthcare, 22 day’s annual leave (plus bank holidays) and life cover.
Job Summary
The Product Support and Aftercare Specialist will aid and assist Service, Sales, Training and Directors to achieve excellent support and aftercare support for our customers and internal departments.
Relationships
- Directors, Service, Training, Sales Team, and Customers
- Standard Duties / Responsibilities
- Support Sales Department with newly imported vehicles – PDI’s IVA’s vehicle movements.
- Working with all chassis manufacturers and dealers to ensure a smooth delivery process.
- Support Service Department when required.
- Handing new machines over with Sales.
- Working at our customer’s sites and in-house demonstrating new and existing products.
- Research and development tasks.
- Telephone support for customers.
- Assist Service Manager where necessary.
- Support Training Department.
- Remedial works with service when required.
- Visiting customers helping and advising regarding spare parts.
- Complete written and computer‑based reports.
Qualifications/Experience
At least 3 years’ demonstrable experience working within the suction excavator industry.
Performance Standards
Comply with all aspects of the company policies and follow published procedures where applicable.
Maintain a culture of best practice within the division by attending training courses, both internal and external when and where required.
Skills and Attributes Required
Working as part of a team nationwide, self‑motivation and team working are essential.
This role involves a high proportion of working alone as well as supporting and being supported by the company’s existing team.
Flexibility within this role is paramount, with the ability to adopt working hours to accommodate priorities and/or business requirements.
This will involve working throughout the UK with nights away from time to time.
Location
- Roxton, Bedfordshire
- Culture and Benefits
- Opportunities for professional development and career advancement
- A supportive and collaborative work environment
- The chance to be part of a company committed to innovation, safety and environmental sustainability.
- #J-18808-Ljbffr
Product Support Specialist in Roxton employer: RSP UK
Rsp UK is an exceptional employer that prioritises employee growth and development, offering a competitive salary alongside benefits such as a company vehicle, pension, and private healthcare. Located in Roxton, England, the work culture fosters collaboration and innovation, ensuring that our team members are supported in delivering outstanding customer service while enjoying a healthy work-life balance with 22 days of annual leave.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Specialist in Roxton
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like RSP UK, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Product Support Specialist in Roxton
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to RSP UK specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at RSP UK
✨Know Your Manufacturing Processes
Before you walk into the interview with RSP UK, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like RSP UK value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
