At a Glance
- Tasks: Connect clients with experts, manage projects, and ensure seamless communication.
- Company: Join a dynamic firm that values your growth and impact.
- Benefits: Competitive salary, health insurance, generous vacation, and work-from-home options.
- Other info: Exciting career path to Manager and potential MBA support.
- Why this job: Kickstart your career in a fast-paced environment with clear advancement opportunities.
- Qualifications: Strong academic background, relevant internships, and fluent in English and Italian.
The predicted salary is between 53550 - 65450 £ per year.
Looking to start your career in a fast-paced commercial role?
Seeking to have immediate personal impact with a clear career path ahead of you?
If so, our Associate Program is the right choice for you.
Springboard your career with us if
- You thrive in a fast-paced, results-oriented environment.
- You possess a client-first mindset.
- You excel under pressure and enjoy working to tight deadlines.
- You are gritty, resilient and ready to roll up your sleeves and make things happen.
- A day in the life of an Associate
As an Associate in the Client Service team, you'll be the link between our clients and the expert knowledge they seek.
Throughout your workday, you'll work on multiple projects from investors, strategists and dealmakers at top-tier client organizations seeking expert insights to inform their decision-making.
This is a communications-intense frontline role requiring you to multitask across parallel workstreams.
Your responsibilities will include
- Recruiting experts: you will spend a significant part of your day speaking on the phone with experts who are uniquely relevant matches for your clients' projects, often under tight deadlines.
- Understanding the project and market context and the legal and regulatory environment in which your clients and experts operate.
- Taking ownership of every aspect of your projects, from initiating and managing client-expert communications to meticulously scheduling calls to ensure seamless collaboration between them.
Ensuring success for our Associates means
- Giving you an introduction to the business world without being pigeonholed into any one industry or profession.
- Helping you develop transferable commercial and client management skills spanning professional communications, negotiation, persuasion, project and time management.
- A clear career path for advancement to Manager after 24-30 months, and to Vice President after ~5 years.
- Successful completion of the Associate Program may qualify you for our MBA Tuition Program, which provides financial support towards the program cost of some of the top business schools worldwide.
Requirements
You’ll need to bring your A game to work, daily. We are looking for
- Strong academic credentials (undergraduate degree of 2:1 or above).
- Noteworthy extracurricular achievement throughout school and university.
- Relevant internship experience
- Fluent English and Italian or C2 level is required; experience living or working in continental Europe is desired
Benefits
- Expect total first-year compensation ranging from £48,500-£57,500 (average to high performance) consisting of (i) annual base salary of £41,500 and (ii) uncapped variable compensation linked to individual performance.
- 4% matched pension contribution on qualified earnings.
- Comprehensive private health insurance coverage and dental insurance.
- 25 vacation days in addition to bank holidays and business closure between Christmas and New Year's.
- Offices in central London; subsidised lunch plus free breakfast, snacks and fruit throughout the day.
- Option to work from home on Fridays.
Alpha Sights is an equal opportunity employer. If you require reasonable adjustments throughout the interview process, please email
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Associate, Client Service, Italian Speaker, 2026 in London employer: RSM
RSM in Newcastle Emlyn is an excellent employer that fosters a collaborative and innovative work culture, where employees are encouraged to develop their skills and advance their careers. With a focus on meaningful client relationships and impactful transformation projects, the firm offers clear pathways for professional growth and a supportive environment that values each team member's contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Associate, Client Service, Italian Speaker, 2026 in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RSM. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RSM before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Associate, Client Service, Italian Speaker, 2026 in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RSM:Your cover letter is your chance to shine! Tell us why you want to work at RSM specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RSM!
How to prepare for a job interview at RSM
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
