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For Companies At a Glance
- Tasks: Resolve client issues with SaaS products and ensure top-notch customer service.
- Company: Leading consulting firm in Ipswich with a focus on innovation.
- Benefits: Hybrid working, comprehensive benefits, holidays, and personal development opportunities.
- Why this job: Join a dynamic team and make a real difference for clients using cutting-edge SaaS solutions.
- Qualifications: Two years of application support experience and strong problem-solving skills.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading consulting firm in Ipswich is seeking an experienced Senior Support Engineer to join their support team. The role involves resolving issues for clients using their SaaS products, ensuring SLA adherence, and providing excellent customer service.
Ideal candidates will have:
- Two years of application support experience
- Familiarity with ticketing systems
- Strong problem-solving skills
The firm offers hybrid working options and a comprehensive benefits package including holidays and personal development opportunities.
Senior SaaS Support Engineer — Hybrid UK in Ipswich employer: RSM
Contact Detail:
RSM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior SaaS Support Engineer — Hybrid UK in Ipswich
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research the company and their SaaS products thoroughly. Be ready to discuss how your experience aligns with their needs, especially around problem-solving and customer service.
✨Tip Number 3
Show off your skills! If you’ve got any relevant projects or case studies, bring them along to the interview. Demonstrating your hands-on experience can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We make it super easy for you to find and apply for roles that match your skills. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Senior SaaS Support Engineer — Hybrid UK in Ipswich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in application support and problem-solving. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Senior Support Engineer role. Share specific examples of how you've resolved client issues in the past and how you can bring that expertise to us.
Showcase Your Customer Service Skills: Since this role involves providing excellent customer service, make sure to highlight any experience you have in this area. We love candidates who can demonstrate their ability to communicate effectively and resolve issues efficiently!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at RSM
✨Know Your SaaS Inside Out
Make sure you’re well-versed in the specific SaaS products the firm offers. Familiarise yourself with common issues and solutions, as well as the features that set their products apart. This will not only show your enthusiasm but also your readiness to tackle client queries.
✨Master the Art of Problem-Solving
Prepare for scenario-based questions where you’ll need to demonstrate your problem-solving skills. Think of examples from your past experience where you successfully resolved complex issues, and be ready to explain your thought process clearly.
✨Get Comfortable with Ticketing Systems
Since familiarity with ticketing systems is key, brush up on the ones you’ve used before. Be prepared to discuss how you’ve managed tickets, prioritised tasks, and ensured SLA adherence in your previous roles.
✨Showcase Your Customer Service Skills
Excellent customer service is crucial for this role. Think of times when you went above and beyond for a client. Be ready to share these stories, highlighting your communication skills and ability to empathise with clients’ needs.
