At a Glance
- Tasks: Manage client relationships and support growth activities in a dynamic team.
- Company: Join a forward-thinking company focused on people and growth.
- Benefits: Enjoy hybrid working, 25 days holiday, and wellness support.
- Other info: Access to 300+ courses for personal and professional development.
- Why this job: Be part of a vibrant team making a real impact in client experiences.
- Qualifications: Strong communication skills and experience in client care required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Growth Administrator to join our Southampton office as part of the Pay and People Growth team, which includes sales and client experience.
Key Responsibilities
- Providing effective relationship management to the Pay and People Growth team and prospective clients.
- Supporting the Growth team’s prospecting activities and tasks for new and existing clients.
- Monitoring and contacting incoming enquiries via the website and assigning them to the relevant team member.
- Assisting with lead generation activities including prospecting via email, LinkedIn, and telephone calls following up on ‘warm’ marketing activity.
- Compiling and managing quotations (including global payroll quotes) and proposals/tender documents in line with RSM’s brand.
Desired Experience and Skills
- Experience providing excellent client care in a proactive, fast‑paced, office‑based environment.
- Good written and verbal communication skills.
- Strong organisational skills with the ability to multi‑task and work to strict deadlines.
- GCSE Maths and English Language – Grade C / 4 or above (or equivalent).
Benefits
- Hybrid and flexible working.
- 25 days holiday (with the option of purchasing additional days).
- Lifestyle, health, and wellbeing support including financial wellbeing benefits such as financial tools, electric car scheme, and access to a virtual GP.
- Access to a suite of 300+ courses on demand developed by our in‑house Talent Development team.
Location: Southampton office. We are committed to creating a sense of belonging for all employees.
Growth Administrator in Southampton employer: RSM UK
Join our dynamic team in Southampton as a Growth Administrator, where we prioritise employee wellbeing and professional development. With hybrid working options, generous holiday allowances, and access to over 300 courses for skill enhancement, we foster a supportive work culture that values collaboration and growth. Experience a workplace that not only champions client relationships but also invests in your personal and professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Growth Administrator in Southampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RSM UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RSM UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Growth Administrator in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RSM UK:Your cover letter is your chance to shine! Tell us why you want to work at RSM UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RSM UK!
How to prepare for a job interview at RSM UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
