At a Glance
- Tasks: Support client hospitality and manage front of house duties in a dynamic environment.
- Company: Join RSM, a leading global audit, tax, and consulting firm with big ambitions.
- Benefits: Enjoy flexible working, 25 days holiday, and access to over 300 professional courses.
- Other info: Diverse and inclusive culture that values your unique perspective.
- Why this job: Make a real impact by providing exceptional service and building rapport with guests.
- Qualifications: Experience in hospitality and customer service, with excellent communication skills.
The predicted salary is between 24000 - 30000 € per year.
As one of the world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions – we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to become better every day. If you are looking for a firm where you can build a future and make an impact, then RSM is the place for you.
Make an Impact at RSM UK
We are looking for a Hospitality Assistant to join our Facilities team in our London office. This rotational job role supports the two separate elements of client/guest hospitality – Front of House and catering. The Front of House duties, based on the reception desk, require the employee to act as the first point of contact for guests to the office, ensuring that the highest standards of client service are always maintained, and to competently manage the meeting room booking system. The catering duties, based out of the client kitchen, require the employee to aid the Hospitality Manager and Hospitality Team Leader with all aspects of meeting room management and catering.
This is a full-time role, working 8:30am - 6pm, Monday to Thursday, and 9am - 4pm on Friday. You must have availability to work evenings (sufficient notice is provided) at least once per week, sometimes more in peak periods.
You’ll make an impact by:
- Maintaining front of house areas including the meeting room booking system and meeting rooms
- Meeting and greet guests in a confident and professional manner and building rapport
- Preparing refreshments for meetings following a room-booking schedule
- Liaising with relevant persons to agree catering requirements for upcoming meetings and events
What we are looking for:
We value diverse experiences and perspectives. Here’s what we’re looking for in our ideal candidate:
- Experience within front of house and hospitality/catering is essential
- Experienced in working within a fast paced, customer service role
- Availability to work evenings (sufficient notice is provided) at least once per week, sometimes more in peak periods
- Excellent communication and interpersonal skills
- To have a professional ethos and approach to both external and internal clients
- Reliable and flexible attitude – ability to remain calm under pressure
- Valid Food Hygiene Certificate would be advantageous
What we can offer you:
We recognize that our people are our most important assets. That’s why we offer a flexible reward and benefits package that will help you have fulfilling experience, both in and out of work.
- Hybrid and Flexible working
- 25 Days Holiday (with the option of purchasing additional days)
- Lifestyle, Health, and Wellbeing including financial wellbeing benefits such as financial tools, electric car scheme and access to a virtual GP.
- Access to a suite of 300+ courses on demand developed by our inhouse Talent Development team.
Diversity and Inclusion at RSM
At RSM, we want to create a strong sense of belonging so that people of all identities, backgrounds, and cultures feel they can bring their true self to work. Our clients come from all walks of life. We aim to achieve that same diversity of background, experience and perspective in our own teams, so that we can genuinely understand our client's needs. Diverse teams bring a broader range of ideas and insights to work. That's why we're working together to ensure our firm's principles and processes support a firm culture that embraces difference and strengthens inclusion.
Hospitality and Front of House Assistant in London employer: RSM UK
RSM UK is an exceptional employer that prioritises the growth and well-being of its employees, offering a flexible rewards package and a vibrant work culture in the heart of London. As a Hospitality and Front of House Assistant, you will thrive in a dynamic environment where your contributions are valued, and you will have access to extensive training opportunities to enhance your skills. With a commitment to diversity and inclusion, RSM fosters a sense of belonging, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality and Front of House Assistant in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality. They might know of openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Practice your front-of-house skills! Set up mock scenarios where you greet guests or manage bookings. This will help you feel more confident when you’re actually in the role. Plus, it shows you’re serious about making an impact!
✨Tip Number 3
Be flexible and ready to adapt! The hospitality industry is fast-paced, so being open to working evenings or extra shifts can really set you apart. Show that you’re willing to go the extra mile!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities there, so don’t miss out!
We think you need these skills to ace Hospitality and Front of House Assistant in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application specifically for the Hospitality Assistant role. Highlight your relevant experience in front of house and catering, and connect it to what we’re looking for. This shows us that you’ve done your homework and are genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences pop!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at RSM UK
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Hospitality and Front of House Assistant. Familiarise yourself with the key tasks like managing the meeting room booking system and preparing refreshments. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about client interaction, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to meet a client's needs. This will demonstrate your ability to build rapport and maintain high standards of service.
✨Prepare for Scenario Questions
Expect to be asked how you would handle certain situations, especially under pressure. For instance, think about how you would manage a busy reception desk or deal with last-minute catering requests. Practising these scenarios can help you articulate your thought process and problem-solving skills during the interview.
✨Dress the Part and Be Professional
First impressions matter, especially in a front-of-house role. Dress smartly and maintain a professional demeanour throughout the interview. This not only shows respect for the interviewers but also reflects the standards you would uphold in the role. Remember, you're showcasing your suitability for a position that requires a polished appearance and attitude.
