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- Tasks: Lead a client-facing HR Advice Line and manage HR operations for impactful support.
- Company: Join RSM UK, a dynamic firm focused on integrated Pay & People solutions.
- Benefits: Enjoy hybrid working, 27 days holiday, and access to 300+ professional development courses.
- Other info: Flexible work environment with excellent career growth opportunities.
- Why this job: Make a real difference in HR advisory while developing your leadership skills.
- Qualifications: Experience in HR advisory roles with strong UK employment law knowledge required.
The predicted salary is between 50000 - 60000 £ per year.
We are searching for an experienced HR Advisory Manager to lead our client facing HR Advice Line and HR operations function. You will lead and support a three level advisory model that ensures the right support is delivered to our clients at the right level. You will lead a team of HR Advisors delivering advice & guidance services at levels 1 & 2 (people, operations, quality, SLAs) and own the triage and escalation of complex queries and support into Level 3, the HR consultancy team. You’ll also oversee the HR documentation & administration workstream (handbooks, policy suites, contracts, letters, HR Software inputs, surveys and training). This is a client facing leadership role central to our integrated Pay & People offering, working closely with Payroll and HR Software to deliver a joined up service.
Responsibilities
- Operate and continually improve a client facing HR Advice Line delivering Level 1 and Level 2 advice.
- Triage incoming client queries; assign to Level 1/Level 2 and elevate to Consulting (Level 3) as per agreed criteria.
- Manage and develop the people and products within the operations team of HR administrators and documentation experts.
- Oversee creation and maintenance of client documentation: handbooks, policy suites, contracts, offer letters and HR correspondence.
- Line manage Advisors/Admin and Senior Advisors resources; set workflows, rotas, and quality standards.
- Work closely with HR Consultants/Senior HR Consultants (Level 3) on escalations and complex cases.
- Partner with Payroll on starters/leavers/changes and with HR Software on data accuracy and process automation.
- Maintain a risk and escalation framework with clear thresholds for Level 3 referral.
- Ensure case logging, document control and auditability across advice and documentation.
Qualifications
- Operated at Senior HR Advisor / HR Manager level in an advice and guidance environment (outsourced/consulting or complex multi client).
- Strong, practical UK employment law knowledge and case handling judgement.
- Proven experience leading teams (advice line/advisory/admin/documentation).
- Confident running triage, setting SLAs, and ensuring quality and escalation discipline.
- Experience with HR documentation (handbooks, policy suites, contracts, letters) and HR admin/HR Software processes.
- Client facing communication skills; calm, clear and commercially pragmatic.
Benefits
- Hybrid and flexible working.
- 27 days holiday (with the option of purchasing additional days).
- Lifestyle, health and wellbeing including financial wellbeing benefits such as financial tools, electric car scheme and access to a virtual GP.
- Access to a suite of 300+ courses on demand developed by our inhouse Talent Development team.
HR Advisory Manager in Liverpool employer: RSM UK
Contact Detail:
RSM UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Advisory Manager in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR field, attend industry events, and join relevant online groups. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common HR scenarios. Think about how you'd handle complex queries or lead a team effectively. We recommend role-playing with a friend or using mock interview platforms to boost your confidence.
✨Tip Number 3
Showcase your expertise! Create a portfolio that highlights your experience with HR documentation, case handling, and team leadership. This will give potential employers a clear picture of what you bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace HR Advisory Manager in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the HR Advisory Manager role. Highlight your experience in leading teams and managing client-facing operations, as well as your knowledge of UK employment law. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of your past experiences that relate to the responsibilities listed in the job description. We love a good story!
Showcase Your Leadership Skills: Since this role involves leading a team, make sure to highlight your leadership experience. Talk about how you've managed teams in the past, set workflows, and ensured quality standards. We want to know how you can inspire and guide others!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at RSM UK
✨Know Your HR Stuff
Make sure you brush up on your UK employment law knowledge and case handling skills. Be ready to discuss specific scenarios where you've applied this knowledge in your previous roles, especially in a client-facing environment.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your experience with triaging queries, setting SLAs, and ensuring quality standards. This will demonstrate your capability to manage the advisory model effectively.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities outlined in the job description. Be prepared to discuss how you would improve the HR Advice Line and manage documentation processes, as well as your approach to collaborating with Payroll and HR Software teams.
✨Practice Client-Facing Scenarios
Since this is a client-facing role, practice how you would handle complex queries and escalations. Think about how you can communicate clearly and calmly under pressure, showcasing your commercial pragmatism and problem-solving skills.