At a Glance
- Tasks: Support client hospitality and manage front of house duties in a dynamic environment.
- Company: Join RSM, a leading global audit, tax, and consulting firm with big ambitions.
- Benefits: Enjoy flexible working, 25 days holiday, and access to over 300 professional courses.
- Other info: Diverse and inclusive culture that values your unique perspective.
- Why this job: Make a real impact by providing exceptional service and building rapport with clients.
- Qualifications: Experience in hospitality and customer service, with excellent communication skills.
The predicted salary is between 22000 - 26000 € per year.
As one of the world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions – we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to become better every day. If you are looking for a firm where you can build a future and make an impact, then RSM is the place for you.
Make an Impact at RSM UK. We are looking for a Hospitality Assistant to join our Facilities team in our London office. This rotational job role supports the two separate elements of client/guest hospitality – Front of House and catering.
The Front of House duties, based on the reception desk, require the employee to act as the first point of contact for guests to the office, ensuring that the highest standards of client service are always maintained, and to competently manage the meeting room booking system. The catering duties, based out of the client kitchen, require the employee to aid the Hospitality Manager and Hospitality Team Leader with all aspects of meeting room management and catering.
This is a full-time role, working 8:30am - 6pm, Monday to Thursday, and 9am - 4pm on Friday. You must have availability to work evenings (sufficient notice is provided) at least once per week, sometimes more in peak periods.
You’ll make an impact by:
- Maintaining front of house areas including the meeting room booking system and meeting rooms
- Meeting and greeting guests in a confident and professional manner and building rapport
- Preparing refreshments for meetings following a room-booking schedule
- Liaising with relevant persons to agree catering requirements for upcoming meetings and events
What we are looking for:
We value diverse experiences and perspectives. Here’s what we’re looking for in our ideal candidate:
- Experience within front of house and hospitality/catering is essential
- Experienced in working within a fast-paced, customer service role
- Availability to work evenings (sufficient notice is provided) at least once per week, sometimes more in peak periods
- Excellent communication and interpersonal skills
- To have a professional ethos and approach to both external and internal clients
- Reliable and flexible attitude – ability to remain calm under pressure
- Valid Food Hygiene Certificate would be advantageous
What we can offer you:
We recognize that our people are our most important assets. That’s why we offer a flexible reward and benefits package that will help you have a fulfilling experience, both in and out of work.
- Hybrid and Flexible working
- 25 Days Holiday (with the option of purchasing additional days)
- Lifestyle, Health, and Wellbeing including financial wellbeing benefits such as financial tools, electric car scheme and access to a virtual GP.
- Access to a suite of 300+ courses on demand developed by our in-house Talent Development team.
Diversity and Inclusion at RSM: At RSM, we want to create a strong sense of belonging so that people of all identities, backgrounds, and cultures feel they can bring their true self to work. Our clients come from all walks of life. We aim to achieve that same diversity of background, experience and perspective in our own teams, so that we can genuinely understand our client's needs. Diverse teams bring a broader range of ideas and insights to work. That's why we're working together to ensure our firm's principles and processes support a firm culture that embraces difference and strengthens inclusion.
Hospitality and Front of House Assistant employer: RSM UK
RSM UK is an exceptional employer that prioritises the growth and well-being of its employees, offering a flexible rewards package and a commitment to diversity and inclusion. As a Hospitality and Front of House Assistant in our vibrant London office, you will thrive in a supportive work culture that values your contributions and provides ample opportunities for professional development through our extensive training resources. Join us to make a meaningful impact while enjoying a fulfilling work-life balance in one of the world's leading audit, tax, and consulting firms.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality and Front of House Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on RSM. Check out their website and social media to understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Hospitality Assistant, you'll be the face of the company. So, brush up on your communication and interpersonal skills. Role-play with a friend or family member to get comfortable with greeting guests and handling inquiries confidently.
✨Tip Number 3
Be ready for those peak periods! Since the role requires evening availability, think about how you can manage your time effectively. Show your flexibility during the interview by discussing your willingness to adapt to the busy schedules and demands of the job.
✨Tip Number 4
Apply through our website! We want to see your application come through our official channels. It shows you're serious about joining RSM and helps us keep track of all applicants. Plus, it’s super easy to do – just head over to our careers page!
We think you need these skills to ace Hospitality and Front of House Assistant
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application specifically for the Hospitality Assistant role. Highlight your relevant experience in front of house and catering, and connect it to what we’re looking for in our ideal candidate. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so you can get your application in without any hassle.
How to prepare for a job interview at RSM UK
✨Know the Company Inside Out
Before your interview, take some time to research RSM and its values. Understand their mission to become the premium adviser to the middle market and how your role as a Hospitality Assistant fits into that vision. This will show your genuine interest in the company and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a Hospitality Assistant, you'll be the first point of contact for guests. Prepare examples from your past experiences where you've provided excellent customer service. Think about situations where you’ve had to remain calm under pressure or dealt with difficult clients, as these will highlight your suitability for the role.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific situations, such as managing the meeting room booking system or preparing refreshments for meetings. Practise your responses to these scenarios so you can demonstrate your problem-solving skills and ability to think on your feet during the interview.
✨Dress the Part and Be Professional
First impressions matter, especially in a front-of-house role. Dress smartly and maintain a professional demeanour throughout the interview. Remember, you’re not just being assessed on your qualifications but also on how you present yourself and interact with others.
