Finance Operations Lead in Crawley

We are searching for an experienced Finance Operations Lead to provide strategic leadership to deliver a client centric, digitally enabled, high performing Finance Shared Services (FSS) function. This role is available in our London or Preston office with travel between locations required.

As a senior leader you will be accountable for ensuring FSS delivers a premium service to our stakeholders, focused on exceptional service, seamless end to end processes, and modern, efficient ways of working. You will ensure that interfaces are simple, dependable, insight-driven and digitally led, while maintaining strong governance, controls and operational resilience.

As a trusted adviser to senior leaders, you will shape and execute the long-term FSS strategy, navigate and prioritise competing demands, proactively manage stakeholders, and collaborate across the organisation. You will drive continuous improvement and build a high performing team covering the following areas:

• Accounts Payable & Expenses
• Accounts Receivable
• Payroll
• Payments

This is an on-site role, with regular travel between Preston and Gatwick office locations.

You’ll make an impact by:

• Positioning Finance Shared Services as a client centric service provider, delivering consistent, intuitive and high quality experiences for internal and external clients.
• Establishing clear service standards, by developing existing service legal agreements, and evolving measures that reflect client expectations and ensure clarity of ownership and fast resolutions.
• Embedding premium ways of working across Finance Shared Services - balancing pace, quality and collaboration.
• Leading digital enablement for Finance Shared Services, maximising value from Workday and driving automation, workflow orchestration, self service and AI adoption.
• Providing executive oversight across all FSS areas and ensuring processes are designed for scale, risk mitigation, compliance, accuracy, and operational efficiency.
• Leading, mentoring and developing the team, enabling them to grow capability and performance.

What we are looking for:

We value diverse experiences and perspectives. Here’s what we’re looking for in our ideal candidate:

• Transformational leadership style that inspires and elevates others to reach their full potential.
• Strong commercial judgement and ability to balance efficiency, quality and risk.
• Ability to bring creative and robust solutions to complex business challenges.
• Expert problem solver with strong analytical skills and ability to project forward based on current data.

What we can offer you:

We recognise that our people are our most important assets. That’s why we offer a flexible reward and benefits package that will help you have a fulfilling experience, both in and out of work.

• Hybrid and Flexible working.
• 27 Days Holiday (with the option of purchasing additional days).
• Lifestyle, Health, and Wellbeing including financial wellbeing benefits such as financial tools, electric car scheme and access to a virtual GP.
• Access to a suite of 300+ courses on demand developed by our in-house Talent Development team.