Client Development Manager

Overview

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. As one of the world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions -- we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to become better every day. If you are looking for a firm where you can build a future and make an impact, then RSM is the place for you.

Make an Impact at RSM UK

We are recruiting for a Client Development Manager on a permanent basis for our not-for-profit industry group. We are open to this role being based in our Glasgow, Leeds, Liverpool, Manchester, London or Southampton offices. The driving force behind our Growth Acceleration Framework, industry developers ensure what we learn from clients through account-based marketing and client listening, changes how we act.

Responsibilities

• Building and maintaining a strong understanding of the industry landscape, tracking market trends, regulatory change, competitive dynamics and emerging risks and opportunities.
• Leading structured segmentation and planning of priority clients and targets, ensuring each account is actively progressed with clear rationale, milestones and outcomes.
• Driving the flow of economic, industry, channel and service line activity into priority accounts, ensuring activity lands with impact, is tracked, and results in tangible change.
• Working closely with the bid team giving us the best possible chance of winning work within the industry.
• Leading on Growth Acceleration Framework client listening, ensuring meaningful conversations, strong feedback loops and accountability for action.
• Spotting opportunities within client experience, account conversations, events and market trends, turning these into meaningful follow-up and growth.
• Confidently engaging directly with clients and targets through meetings, events, conversations and on-the-ground activity to deepen relationships, uncover needs and move accounts forward.
• Acting as a conduit between clients, industries and service lines - ensuring emerging client needs, cross-sell opportunities and recurring themes from GAF accounts are regularly surfaced, discussed and embedded into service line planning, priorities and go-to-market activity.

What we are looking for

• Client-facing confidence; naturally builds rapport and momentum with clients and targets, helping move relationships forward in a purposeful manner.
• Growth mindset; proactive, curious, ambitious, commercially aware.
• Exceptional stakeholder engagement; credible with partners; able to challenge constructively.
• Insight-driven; uses account-based marketing, client listening and CRM to shape decisions.
• Commercial integrity; understands opportunity creation, client needs and firm strategy.
• Demonstrable use of client insight by service lines, industries and growth teams in propositions, pursuits, campaigns and service development.
• Digitally curious; confident using CRM, client insight platforms and emerging technologies (including AI-enabled tools) to surface insight, prioritise effort, improve quality and scale impact.
• Experience of working in a consulting or professional services environment, working in an account management or client relationship capacity.

What we can offer you

We recognise that our people are our most important assets. That's why we offer a flexible reward and benefits package that will help you have fulfilling experience, both in and out of work.

• Hybrid and Flexible working.
• 27 Days Holiday (with the option of purchasing additional days).
• Lifestyle, Health, and Wellbeing including financial wellbeing benefits such as financial tools, electric car scheme and access to a virtual GP.
• Access to a suite of 300+ courses on demand developed by our inhouse Talent Development team.

Diversity and Inclusion at RSM

At RSM, we want to create a strong sense of belonging so that people of all identities, backgrounds, and cultures feel they can bring their true self to work. Our clients come from all walks of life. We aim to achieve that same diversity of background, experience and perspective in our own teams, so that we can genuinely understand our client's needs. Diverse teams bring a broader range of ideas and insights to work. That's why we're working together to ensure our firm's principles and processes support a firm culture that embraces difference and strengthens inclusion.