Director - Project Management - Global VAT Compliance & Reporting (GVCR) in Nottingham

Lead and shape the future of global VAT compliance and reporting as a Director within RSM UK’s Global VAT Compliance & Reporting (GVCR) team. Drive operational excellence, scale delivery capability, enhance client experience, and influence the direction of managed compliance services across the UK, EU, and global markets.

Responsibilities

• Lead the project management function, managing a team of project managers and setting strategic direction, operating model, and delivery standards for global compliance engagements.
• Own the end‑to‑end lifecycle of complex, multi‑jurisdictional VAT compliance and e‑invoicing projects across a diverse international client portfolio.
• Track and report client deadlines, ensuring on‑time delivery and premium service.
• Drive operational excellence by identifying opportunities to improve processes, scalability, automation, governance and client experience.
• Serve as the primary point of contact for new client engagements and escalation point for team issues.
• Oversee onboarding and implementation of new clients, ensuring mobilisation, risk management, resource planning and stakeholder alignment.
• Coordinate internal teams to handle all aspects of client engagements efficiently and effectively.
• Act as senior escalation point for delivery, operational and client‑related matters, managing risk and resolving issues to maintain service excellence.
• Manage the financial performance of the department, including cost management, billing procedures, monthly reporting, budgeting, profitability, utilisation, forecasting and recovery management.
• Serve as a conduit between the department and other RSM business units, enhancing collaboration and joint opportunities.
• Build and maintain strong senior client relationships, acting as a trusted advisor to ensure high client satisfaction and retention.
• Develop the team skillset by leading, mentoring and fostering a culture of accountability, collaboration, continuous improvement and career development.
• Support business growth initiatives through proposals, client pitches, service development and strategic transformation projects.
• Drive consistency and governance across project delivery methodologies, reporting frameworks, KPIs and service quality standards.
• Champion innovation and continuous improvement, including technology‑enabled solutions, automation and evolving e‑invoicing and digital reporting requirements.

Qualifications

• Significant project management experience (10+ years).
• Experience working within the professional services sector.
• Business agility related certifications are preferred but not essential.
• Exposure to accounting principles and/or VAT compliance and systems is useful but not essential.
• Line management experience.

Skills & Competencies

• People‑first mindset: excels at collaborative teamwork and premium service delivery.
• Continuous improvement mindset: seeks better outcomes for the team and develops personally.
• Significant experience leading complex project or programme management functions within tax compliance, professional services, financial services or a related international environment.
• Commercial acumen with experience managing financial performance, operational metrics and client profitability.
• Proven ability to manage large‑scale, cross‑border client engagements with multiple stakeholders and competing priorities.
• Organised: effective time management, prioritisation and deadline‑driven focus.
• Proactive: uses own initiative to identify work and potential issues, self‑motivated to resolve and suggest improvements.
• Excellent communication skills, both written and verbal, and ability to tailor approach to clients and colleagues at all levels.
• Working knowledge of Excel is essential.
• Team focus: works closely and collaborates with peers to achieve common goals.
• Flexibility and adaptability to deliver on changing priorities and requirements.

Benefits

• Hybrid and flexible working.
• 28 days holiday (with the option to purchase additional days).
• Lifestyle, health and wellbeing benefits including financial wellbeing tools, electric car scheme and access to a virtual GP.
• Access to a suite of 300+ courses on demand developed by the in‑house Talent Development team.