Cleaning & Laundry Manager in St Leonards

At our core, RSL LifeCare provides care and services to veterans and seniors who live in our communities or are receiving support at home. Our vision of creating proud communities living their best lives is at the heart of everything we do as we continue to build upon our legacy of supporting veterans and their families for more than 100 years.

This is your opportunity to step into a role where your leadership, expertise, and heart for service will make a meaningful difference every day. As the Cleaning & Laundry Manager, you will be the driving force behind high-quality, consistent, and innovative cleaning and laundry services across our Residential Care and Retirement Living sites. You’ll set the standards, shape best practice, and support teams across multiple sites to deliver services that enhance residents' wellbeing. You’ll also oversee outsourced providers ensuring strong performance, contract compliance, and continuous improvement across the portfolio. This is a strategic, influential role that blends operational leadership, governance, innovation, and stakeholder collaboration.

What you will be doing:

• Provide expert leadership for cleaning and laundry services across all RSL LifeCare sites, supporting Facility Managers and teams to deliver consistent, high‐quality, and cost‐effective outcomes.
• Build a culture of safety, accountability, and continuous improvement while partnering with key stakeholders to enhance resident wellbeing.
• Develop, implement, and maintain organisation‐wide cleaning and laundry programs, procedures, workflows, and training resources that support operational excellence.
• Lead strategic improvement initiatives by identifying and introducing new technologies, equipment, and service models that lift quality, efficiency, and resident experience.
• Oversee governance by establishing and maintaining policies, procedures, and standards that meet regulatory, infection control, and organisational requirements.

About You:

• Experience managing cleaning, environmental services, or support services across multiple sites or a large operational portfolio.
• Strong capability in developing and implementing operational standards, procedures, and service frameworks.
• Proven contract and supplier management experience, including KPI monitoring and performance oversight.
• The ability to analyse service performance and drive improvements across diverse locations.
• A collaborative approach, working effectively with operational leaders to enhance service outcomes.
• Excellent stakeholder engagement and communication skills.

RSL Life Care offers the following benefits:

• Not-for-profit tax benefits - salary packaging of up to $15,900 per year. This allows you to reduce your taxable income by receiving part of your salary as tax-free benefits like super contributions, car leasing, and more.
• Staff discounts across 700 select retail stores through Maxxia Rewards.
• Fitness Passport.
• Leave Loading - 17.5% pay top up on paid leave.

Our commitment to diversity: We are proud to stand for our unique values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team. We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families and Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.

It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. Clearances must be verified prior to commencing employment with RSL LifeCare.

Location: St Leonards