Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Enhance resident experiences by coordinating activities and providing concierge services.
- Company: Join RSL LifeCare, a not-for-profit supporting veterans and seniors for over 100 years.
- Benefits: Enjoy tax benefits, staff discounts, fitness perks, and leave loading.
- Other info: Diverse and inclusive workplace welcoming applications from all backgrounds.
- Why this job: Make a real difference in the lives of residents while developing your hospitality skills.
- Qualifications: Experience in hospitality or customer service with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
At our core, RSL LifeCare provides care and services to veterans and seniors who live in our communities or are receiving support at home. Our vision of creating proud communities living their best lives is at the heart of everything we do as we continue to build upon our legacy of supporting veterans and their families for more than 100 years.
This role will be primarily located at our Retirement Living Village in Penrith and will also support our other Retirement Living Villages in Austral and Thirlmere and will be on site at each once or twice per week.
In this rewarding front-line role, you will be the first point of contact for our residents, visitors, and service providers—offering a welcoming, helpful presence while coordinating a range of village activities and services designed to make life easier and more enjoyable for our residents.
What you’ll be doing in your new role:
- Enhancing resident experience by supporting lifestyle programs, coordinating activities and events, and managing monthly newsletters
- Providing IT support and concierge services, including resident assistance, welfare checks, contractor check-ins, and responding to general requests
- Organising and running programs such as morning teas, lunches, and guest speaker sessions
- Managing communications including resident letters, program updates, and community meeting minutes
- Maintaining village presentation, overseeing reception/lobby cleanliness, and managing parcel and mail deliveries
- Facilitating transport, meal deliveries, and access to services like hairdressing and home care
- Supporting resident move-ins with welcome tours, access cards, and concierge onboarding
Our expectations are that you will have:
- A background in hospitality, hotel management, or customer service with a passion for people
- Excellent interpersonal, communication, and organisational skills
- Strong computer literacy (Word, Excel, Outlook, PowerPoint)
- Ability to work independently, manage competing priorities, and solve problems on the go
- A warm and approachable manner with a genuine empathy for our residents and guests
- Previous experience in a concierge, front desk, or community support role is highly desirable
Benefits of working for RSL LifeCare:
- Not-for-profit tax benefits - salary packaging of up to $15,900 per year. This allows you to reduce your taxable income by receiving part of your salary as tax-free benefits like super contributions, car leasing, and more.
- Staff discounts across 700 select retail stores through Maxxia Rewards
- Fitness Passport
- Leave Loading - 17.5% pay top up on paid leave
Our commitment to diversity:
We are proud to stand for our unique values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team. We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families and Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.
It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. Clearances must be verified prior to commencing employment with RSL LifeCare.
Roaming Concierge employer: Rsl Lifecare Limited
Contact Detail:
Rsl Lifecare Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roaming Concierge
✨Tip Number 1
Get to know the company! Research RSL LifeCare and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their mission of supporting veterans and seniors.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Roaming Concierge role. Personal connections can make a huge difference!
✨Tip Number 3
Practice your pitch! Prepare a short introduction about yourself that highlights your hospitality background and passion for helping others. This will come in handy during interviews or networking events.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the RSL LifeCare team. Don’t miss out on this opportunity!
We think you need these skills to ace Roaming Concierge
Some tips for your application 🫡
Show Your Passion for People: When writing your application, let your love for helping others shine through. We want to see how your background in hospitality or customer service has shaped your approach to making people's lives better.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the Roaming Concierge role. We’re looking for specific examples of how you've enhanced resident experiences or managed events in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand. Use bullet points if it helps!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity with RSL LifeCare.
How to prepare for a job interview at Rsl Lifecare Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Roaming Concierge. Familiarise yourself with the specific tasks mentioned in the job description, like coordinating activities and providing IT support. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your People Skills
Since this role is all about enhancing resident experiences, be prepared to share examples of how you've successfully interacted with customers or clients in the past. Highlight your warm and approachable manner, as well as any relevant experience in hospitality or community support.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle competing priorities. Think of scenarios where you had to manage multiple tasks or resolve conflicts, and be ready to explain your thought process and the outcomes.
✨Emphasise Your Tech Savviness
With strong computer literacy being a requirement, brush up on your skills with Word, Excel, Outlook, and PowerPoint. Be ready to discuss how you've used these tools in previous roles, especially in managing communications or organising events.