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- Tasks: Be the friendly face for residents, coordinating activities and providing support.
- Company: Join RSL LifeCare, a leader in senior living with over 100 years of service.
- Benefits: Enjoy tax benefits, staff discounts, fitness perks, and leave loading.
- Why this job: Make a real difference in the lives of seniors while enhancing your hospitality skills.
- Qualifications: Experience in hospitality or customer service with strong communication skills.
- Other info: Diverse and inclusive workplace welcoming all backgrounds, especially veterans and Indigenous applicants.
The predicted salary is between 30000 - 40000 £ per year.
At our core, RSL LifeCare provides care and services to veterans and seniors who live in our communities or are receiving support at home. Our vision of creating proud communities living their best lives is at the heart of everything we do as we continue to build upon our legacy of supporting veterans and their families for more than 100 years.
This role is a 12 Month Fixed Term contract with Full Time Hours - 8:30am - 4:30pm.
In this rewarding front-line role, you will be the first point of contact for our residents, visitors, and service providers—offering a welcoming, helpful presence while coordinating a range of village activities and services designed to make life easier and more enjoyable for our residents.
What you’ll be doing in your new role:
- Enhancing resident experience by supporting lifestyle programs, coordinating activities and events, and managing monthly newsletters.
- Providing IT support and concierge services, including resident assistance, welfare checks, contractor check-ins, and responding to general requests.
- Organising and running programs such as morning teas, lunches, and guest speaker sessions.
- Managing communications including resident letters, program updates, and community meeting minutes.
- Maintaining village presentation, overseeing reception/lobby cleanliness, and managing parcel and mail deliveries.
- Facilitating transport, meal deliveries, and access to services like hairdressing and home care.
- Supporting resident move-ins with welcome tours, access cards, and concierge onboarding.
Our expectations are that you will have:
- A background in hospitality, hotel management, or customer service with a passion for people.
- Excellent interpersonal, communication, and organisational skills.
- Strong computer literacy (Word, Excel, Outlook, PowerPoint).
- Ability to work independently, manage competing priorities, and solve problems on the go.
- A warm and approachable manner with a genuine empathy for our residents and guests.
- Previous experience in a concierge, front desk, or community support role is highly desirable.
Benefits of working for RSL LifeCare:
- Not-for-profit tax benefits - salary packaging of up to $15,900 per year. This allows you to reduce your taxable income by receiving part of your salary as tax-free benefits like super contributions, car leasing, and more.
- Staff discounts across 700 select retail stores through Maxxia Rewards.
- Fitness Passport.
- Leave Loading - 17.5% pay top up on paid leave.
Our commitment to diversity:
We are proud to stand for our unique values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team. We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families and Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.
It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. Clearances must be verified prior to commencing employment with RSL LifeCare.
Retirement Village Concierge in Newcastle upon Tyne employer: Rsl Lifecare Limited
Contact Detail:
Rsl Lifecare Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retirement Village Concierge in Newcastle upon Tyne
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on RSL LifeCare. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Retirement Village Concierge, you'll be interacting with residents and visitors all day. Role-play common scenarios with a friend to boost your confidence and refine your communication style.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've successfully managed events or activities in the past. This will demonstrate your ability to juggle multiple tasks, which is key for this role.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and makes it easier for us to keep track of your application. Plus, you’ll get to explore more about the role and our community!
We think you need these skills to ace Retirement Village Concierge in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for People: In your application, let us see your genuine love for helping others. Share experiences where you've gone the extra mile for someone, especially in hospitality or customer service roles. We want to know how you can enhance our residents' lives!
Be Organised and Clear: When writing your application, keep it neat and structured. Use bullet points for your skills and experiences to make it easy for us to read. Remember, organisation is key in this role, so show us you can communicate clearly right from the start!
Highlight Relevant Experience: Make sure to mention any previous roles that relate to concierge services or community support. If you've organised events or managed communications before, we want to hear about it! Tailor your application to reflect how your background fits with what we're looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team at RSL LifeCare!
How to prepare for a job interview at Rsl Lifecare Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Retirement Village Concierge. Familiarise yourself with the key tasks like coordinating activities, managing communications, and providing IT support. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
Since this role is all about enhancing resident experience, be prepared to share examples of how you've successfully interacted with people in previous jobs. Highlight your warm and approachable manner, and any specific instances where you’ve gone above and beyond to assist someone.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle competing priorities. Think of scenarios from your past experiences where you had to manage multiple tasks or resolve conflicts, and be ready to discuss them in detail.
✨Emphasise Your Tech Savviness
As the role requires strong computer literacy, brush up on your skills with Word, Excel, Outlook, and PowerPoint. Be ready to discuss how you've used these tools in previous roles, especially in managing communications or organising events.