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- Tasks: Support veterans and their families with claims for pensions and benefits.
- Company: Join RSL LifeCare, a not-for-profit dedicated to serving veterans and seniors.
- Benefits: Enjoy tax benefits, staff discounts, fitness perks, and leave loading.
- Why this job: Make a meaningful impact in the lives of those who served our country.
- Qualifications: Empathy, communication skills, and a willingness to learn about defence-related issues.
- Other info: Diverse and inclusive workplace with strong values and career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
At our core, RSL LifeCare provides care and services to veterans and seniors who live in our communities or are receiving support at home. Our vision of creating proud communities living their best lives is at the heart of everything we do as we continue to build upon our legacy of supporting veterans and their families for more than 100 years.
This is an opportunity for you to join a large social purpose organisation where your skills and compassion will be valued and enable you to make a meaningful difference to people's lives. We are seeking an individual to join our team as a Claims Advisor based out of our Hunter Veteran & Family Hub in Maitland. In this role, you will provide guidance and support to current and former Defence personnel and their families, navigating various claims, including pensions and benefits. Your role will involve assisting them throughout the application process with relevant government departments, all with the ultimate goal of achieving the best possible outcomes.
Who are you:
- Be a Compensation Advocate (or willingness to work towards this accreditation - we will provide the training!)
- You’ll have empathy in abundance and have the ability to understand defence-related illnesses and conditions
- Be able to establish and build meaningful relationships internally and externally
- You will have highly developed communication skills and the ability to prioritise, manage and problem solve procedures
To Apply: Please include BOTH a resume and cover letter addressing how you meet the requirements of the role (no more than two pages).
The benefits of joining RSL LifeCare:
- Not-for-profit tax benefits - salary packaging of up to $15,900 per year. This allows you to reduce your taxable income by receiving part of your salary as tax-free benefits like super contributions, car leasing, and more.
- Staff discounts across 700 select retail stores through Maxxia Rewards
- Fitness Passport
- Leave Loading - 17.5% pay top up on paid leave
- Plus you’ll be joining a team that are truly dedicated to making a positive impact on the lives of veterans and their families
Our commitment to diversity: We are proud to stand for our unique values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team. We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families and Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.
It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. Clearances must be verified prior to commencing employment with RSL LifeCare.
Claims Advisor employer: Rsl Lifecare Limited
Contact Detail:
Rsl Lifecare Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with claims or veterans' services. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching RSL LifeCare's values and mission. Show us how your skills and compassion align with our commitment to supporting veterans and their families. We love candidates who resonate with our purpose!
✨Tip Number 3
Practice your communication skills! As a Claims Advisor, you'll need to explain complex processes clearly. Role-play with a friend or family member to get comfortable discussing claims and benefits.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for passionate individuals ready to make a difference in the lives of veterans.
We think you need these skills to ace Claims Advisor
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Make sure to address how your skills and experiences align with the Claims Advisor role. We want to see your passion for helping veterans and their families, so let that enthusiasm come through!
Tailor Your Resume: Don’t just send a generic resume! Tailor it to highlight your relevant experience and skills that match the job description. We’re looking for empathy, communication skills, and problem-solving abilities, so make sure those stand out.
Be Clear and Concise: Keep your application clear and to the point. We appreciate brevity, so aim for no more than two pages for your cover letter and resume combined. This shows us you can communicate effectively, which is key for a Claims Advisor!
Apply Through Our Website: Make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Rsl Lifecare Limited
✨Understand the Role
Before your interview, make sure you thoroughly understand the Claims Advisor role. Familiarise yourself with the types of claims you'll be dealing with, such as pensions and benefits for veterans. This knowledge will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your Empathy
As a Claims Advisor, empathy is key. Prepare examples from your past experiences where you've demonstrated compassion and understanding, especially in challenging situations. This will highlight your ability to connect with Defence personnel and their families, which is crucial for this role.
✨Prepare Questions
Interviews are a two-way street! Think of insightful questions to ask about the team culture, training opportunities, and how success is measured in the role. This not only shows your interest but also helps you determine if the organisation aligns with your values.
✨Highlight Communication Skills
Strong communication skills are essential for a Claims Advisor. Be ready to discuss how you've effectively communicated complex information in the past. Use specific examples that demonstrate your ability to build relationships and manage problems, as these are vital for supporting veterans and their families.
