Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first-line IT support and resolve hardware/software issues for internal users.
- Company: Join a dynamic team at RSK Group in Cheshire, committed to equal opportunities.
- Benefits: Earn up to £27,500, enjoy flexible benefits, and access regular training.
- Why this job: Kickstart your IT career with hands-on experience and growth opportunities.
- Qualifications: Knowledge of Windows 10/11, Microsoft 365, and previous IT support experience preferred.
- Other info: Work in a supportive environment with a focus on personal development.
The predicted salary is between 21000 - 33000 £ per year.
The successful candidate will be working on site in our Helsby office in Cheshire 5 days a week 09:00 - 17:30. You must live within a commutable distance to the office.
Responsibilities:
- Provide first-line IT Service Desk support to internal users, addressing incidents and requests by phone, email, service desk, remote tools, and in person.
- Identifying, diagnosing, and resolving hardware and software issues.
- Installing and updating software applications.
- Assisting with the setup and configuration of laptops, desktops, mobile phones, and tablets.
- Communicating effectively with users to understand their IT requirements and relaying relevant information to the wider IT team.
- Providing support for IT projects and system upgrades as needed.
- Supporting IT admin tasks, including procurement and general administration.
- Adhering to and promoting the organisation's IT policies.
- Maintaining the security of the IT infrastructure.
Person Specification:
- Good knowledge and experience of Windows 10 & 11 and Microsoft 365.
- Some previous IT support role experience (preferable).
- Good knowledge of PC and Laptop hardware.
- Some knowledge of Android and iOS on both phones and tablets.
- Ability to install, support and maintain hardware and software.
- Ability to provide telephone support to remote users of all levels.
- Good communication and outstanding customer service skills.
- Ability to work under pressure and to tight deadlines.
- Ability to be dynamic, self-motivated, and work on own using own initiative is essential.
- Well-developed all-round IT and people skills.
- Keen to learn and develop within the role.
- A full UK driving licence is preferable.
Salary and Benefits:
- Up to £27,500 depending on experience.
- Contributory pension scheme.
- Life Assurance.
- A flexible benefits programme including the option to buy additional holidays, health cash plan and discounted gym membership.
- Regular training and career development.
RSK Group is an Equal Opportunities Employer.
IT Service Desk Assistant[1164489] employer: RSK Group
Contact Detail:
RSK Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Assistant[1164489]
✨Tip Number 1
Get to know the company before your interview! Research their IT policies and recent projects. This will help us tailor our answers and show that we're genuinely interested in the role.
✨Tip Number 2
Practice common IT support scenarios. Think about how you would handle specific hardware or software issues. This way, we can demonstrate our problem-solving skills during the interview.
✨Tip Number 3
Don’t forget to showcase our communication skills! Be ready to explain technical concepts in simple terms. This is key for providing outstanding customer service, which is a big part of the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our progress and stay updated on any new opportunities.
We think you need these skills to ace IT Service Desk Assistant[1164489]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 10 & 11 and Microsoft 365. We want to see how your skills match the job description, so don’t be shy about showcasing your IT support experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our IT Service Desk Assistant role. Share specific examples of how you've tackled IT issues in the past and how you communicate effectively with users.
Show Off Your Customer Service Skills: Since this role involves a lot of user interaction, make sure to highlight your outstanding customer service skills in your application. We love candidates who can keep calm under pressure and provide top-notch support!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at RSK Group
✨Know Your Tech
Brush up on your knowledge of Windows 10 & 11 and Microsoft 365. Be ready to discuss your experience with hardware and software issues, as well as any previous IT support roles you've had. This will show that you’re not just familiar with the tech but can also troubleshoot effectively.
✨Practice Your Communication Skills
Since you'll be providing support to users, practice explaining technical concepts in simple terms. Think about how you would communicate with someone who isn’t tech-savvy. Clear communication is key, so consider role-playing with a friend to get comfortable.
✨Show Your Initiative
Be prepared to share examples of times when you took the initiative in previous roles. Whether it was solving a problem or improving a process, demonstrating your proactive approach will impress the interviewers and show that you can work independently.
✨Understand the Company Culture
Research RSK Group and their IT policies. Understanding their values and how they operate will help you align your answers with what they’re looking for. Plus, it shows that you’re genuinely interested in the company and the role.
