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- Tasks: Provide first-line IT support and resolve hardware/software issues for internal users.
- Company: Join a dynamic team at RSK Group in Manchester with a focus on innovation.
- Benefits: Earn up to £27,500, enjoy flexible benefits, and access regular training.
- Why this job: Kickstart your IT career while making a real difference in a supportive environment.
- Qualifications: Knowledge of Windows 10 & 11, Microsoft 365, and good communication skills required.
- Other info: Great opportunity for growth and development in the tech industry.
The predicted salary is between 16200 - 27500 £ per year.
The successful candidate will be working on site in our Manchester office 5 days a week 09:00 - 17:30. You must live within a commutable distance to the office.
Responsibilities:
- Provide first-line IT Service Desk support to internal users, addressing incidents and requests by phone, email, service desk, remote tools, and in person.
- Identifying, diagnosing, and resolving hardware and software issues.
- Installing and updating software applications.
- Assisting with the setup and configuration of laptops, desktops, mobile phones, and tablets.
- Communicating effectively with users to understand their IT requirements and relaying relevant information to the wider IT team.
- Providing support for IT projects and system upgrades as needed.
- Supporting IT admin tasks, including procurement and general administration.
- Adhering to and promoting the organisation's IT policies.
- Maintaining the security of the IT infrastructure.
Person Specification:
- Good knowledge and experience of Windows 10 & 11 and Microsoft 365.
- Some previous IT support role experience (preferable).
- Good knowledge of PC and Laptop hardware.
- Some knowledge of Android and iOS on both phones and tablets.
- Ability to install, support and maintain hardware and software.
- Ability to provide telephone support to remote users of all levels.
- Good communication and outstanding customer service skills.
- Ability to work under pressure and to tight deadlines.
- Ability to be dynamic, self-motivated, and work on own using own initiative is essential.
- Well-developed all-round IT and people skills.
- Keen to learn and develop within the role.
- A full UK driving licence is preferable.
Salary and Benefits:
- Up to £27,500 depending on experience.
- Contributory pension scheme.
- Life Assurance.
- A flexible benefits programme including the option to buy additional holidays, health cash plan and discounted gym membership.
- Regular training and career development.
RSK Group is an Equal Opportunities Employer.
IT Service Desk Assistant[1164481] employer: RSK Group
Contact Detail:
RSK Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Assistant[1164481]
✨Tip Number 1
Get to know the company before your interview! Research their IT policies and recent projects. This will help us tailor our answers and show that we're genuinely interested in the role.
✨Tip Number 2
Practice common IT support scenarios. Think about how we would troubleshoot a hardware issue or assist a user with software problems. Being prepared will boost our confidence during the interview.
✨Tip Number 3
Show off our communication skills! During the interview, make sure we explain our thought process clearly when discussing technical issues. This demonstrates our ability to relay information effectively to users.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can leave a lasting impression and shows our enthusiasm for the position. Plus, it keeps us on their radar!
We think you need these skills to ace IT Service Desk Assistant[1164481]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 10 & 11 and Microsoft 365. We want to see how your skills match the job description, so don’t be shy about showcasing your IT support experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you a great fit for our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since you'll be providing support to users, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and maybe even share an example of how you've helped someone solve an IT issue in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at RSK Group
✨Know Your Tech
Brush up on your knowledge of Windows 10 & 11 and Microsoft 365. Be ready to discuss how you've used these systems in previous roles, as well as any hardware troubleshooting you've done. This will show that you’re not just familiar with the tech but can also handle real-world issues.
✨Show Off Your Communication Skills
Since you'll be providing support to users, effective communication is key. Prepare examples of how you've successfully communicated technical information to non-technical users. This will demonstrate your ability to relay information clearly and effectively.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've diagnosed and resolved IT issues. Be ready to walk through your thought process during these situations. Employers love candidates who can think on their feet and come up with solutions under pressure.
✨Be Ready to Discuss Your Learning Mindset
Express your eagerness to learn and develop within the role. Share any recent training or certifications you've pursued related to IT support. This shows that you're proactive about your professional growth and keen to contribute to the team.
