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For Companies At a Glance
- Tasks: Provide first-line IT support and resolve hardware/software issues for users.
- Company: Join RSK Group, a dynamic company with a focus on innovation.
- Benefits: Earn up to £26,500, enjoy flexible benefits, and access career development.
- Why this job: Kickstart your IT career while making a real difference in a supportive environment.
- Qualifications: Strong communication skills and a passion for IT support are essential.
- Other info: Great opportunities for training and growth in a collaborative team.
The predicted salary is between 21000 - 29000 £ per year.
RSK Group is looking for an IT Service Desk Assistant to join the Group IT Department on a full‑time basis. The position is based in the Helsby office and requires a commitment of 40 hours per week, five days a week.
Responsibilities
- Provide first‑line IT Service Desk support to internal users, addressing incidents and requests by phone, email, service desk, remote tools, and in person.
- Identify, diagnose, and resolve hardware and software issues.
- Install and update software applications.
- Assist with the setup and configuration of laptops, desktops, mobile phones, and tablets.
- Communicate effectively with users to understand their IT requirements and relay relevant information to the wider IT team.
- Provide support for IT projects and system upgrades as needed.
- Support IT admin tasks, including procurement and general administration.
- Adhere to and promote the organisation's IT policies.
- Maintain the security of the IT infrastructure.
Qualifications
- Good communication and outstanding customer‑service skills.
- Ability to work under pressure and to tight deadlines.
- Dynamic, self‑motivated, and able to work independently.
- Good knowledge of Windows 10 & 11 and Microsoft 365 support.
- Ability to provide telephone support to remote users of all levels.
- Well‑developed all‑round IT and people skills.
- Ability to install, support, and maintain hardware and software.
- Good knowledge of PC and laptop hardware.
- Some knowledge of Android and iOS on phones and tablets.
- Keenness to learn and develop within the role.
- Some previous IT support role experience preferable.
Desirable:
- Full UK driving licence.
- ITIL certification.
Salary and Benefits
- Up to £26,500 depending on experience.
- Contributory pension scheme.
- Life assurance.
- Flexible benefits programme, including the option to buy additional holidays, a health cash plan, and a discounted gym membership.
- Regular training and career development.
RSK Group is an Equal Opportunities Employer.
IT Service Desk Assistant employer: RSK Group
Contact Detail:
RSK Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Assistant
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you nail those tricky questions. Focus on showcasing your customer service skills and technical knowledge, as these are key for the IT Service Desk role.
✨Tip Number 3
Tailor your approach! When you find a job that excites you, research the company and its culture. Use this info to align your answers during interviews with what they value, especially around communication and teamwork.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you prepare and stand out. Plus, applying directly shows your enthusiasm for the role and the company!
We think you need these skills to ace IT Service Desk Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Desk Assistant role. Highlight your experience with Windows 10 & 11, Microsoft 365, and any previous IT support roles you've had. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention your customer service skills!
Show Off Your Communication Skills: Since this role involves a lot of communication with users, make sure your application reflects your ability to convey information clearly. Whether it's in your CV or cover letter, we want to see that you can communicate effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you'll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at RSK Group
✨Know Your Tech
Brush up on your knowledge of Windows 10 & 11 and Microsoft 365. Be ready to discuss how you've tackled hardware and software issues in the past, as this will show your practical experience and problem-solving skills.
✨Show Off Your Communication Skills
Since this role involves a lot of user interaction, practice explaining technical concepts in simple terms. Think about examples where you’ve successfully communicated with users to resolve their IT issues.
✨Demonstrate Your Customer Service Mindset
Prepare to share instances where you went above and beyond for a user. Highlight your ability to stay calm under pressure and how you prioritise customer satisfaction in your support role.
✨Be Ready to Learn
Express your eagerness to develop within the role. Mention any relevant training or certifications you’re pursuing, like ITIL, and how you plan to keep your skills sharp in the ever-evolving tech landscape.
