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- Tasks: Provide first-class IT support and assist staff with tech issues.
- Company: Join Kendall Kingscott, a people-first business in design and consultancy.
- Benefits: Enjoy hands-on training, professional development, and a collaborative culture.
- Why this job: Kickstart your IT career in a supportive environment with growth opportunities.
- Qualifications: Previous IT support experience and strong communication skills are essential.
- Other info: Ideal for tech enthusiasts eager to learn and develop their skills.
The predicted salary is between 24000 - 36000 £ per year.
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Looking to kickstart your career in IT? We’ve got a great opportunity for someone with a passion for tech and drive to learn, to join our supportive and forward-thinking team!
We are looking for a proactive and customer-focused 1st Line IT Helpdesk Technician to join our growing IT team. In this key support role, you will be responsible for delivering first-class technical assistance to staff across our regional offices. The ideal candidate will be enthusiastic, technically capable, and eager to develop their skills in a fast-paced and collaborative IT environment.
At Kendall Kingscott, technology plays a vital role in helping us deliver high-quality design and consultancy services across the built environment. Our IT team ensures that every part of the business stays connected, secure, and supported – and this role is a key part of that. As a 1st Line Helpdesk Technician, you’ll be the go-to person for staff across our offices, making sure their tech runs smoothly.
We’re a people-first business with a collaborative culture and a strong track record of investing in our employees. Whether you’re starting your career or looking to build on existing experience, we’ll support you with hands-on training, professional development, and the opportunity to work alongside a knowledgeable and approachable IT team.
Your role in the team
- Serve as the first point of contact for IT support, providing timely assistance to end users.
- Deliver high-quality customer service via phone, email, and the IT ticketing system.
- Collaborate closely with 2nd and 3rd line support teams for issue escalation and resolution.
- Contribute to IT onboarding processes, including staff inductions and basic training.
- Provide responsive 1st line support for hardware, software, and network-related issues.
- Reset user passwords, unlock accounts, and manage user access permissions.
- Log, track, and update support tickets accurately and communicate ticket progress to users.
- Install, configure, and decommission desktops, laptops, peripherals, and mobile devices.
- Maintain the IT asset register, including hardware inventory and software licensing.
- Assist in the creation and maintenance of internal IT documentation and knowledge base content.
- Support the secure recycling and disposal of outdated IT equipment.
- Carry out additional admin tasks to support the wider IT support function.
Skills and requirements
- Previous experience in a technical IT support or helpdesk role.
- Excellent verbal and written communication skills.
- Strong troubleshooting and problem-solving abilities.
- Proven ability to manage and prioritise workload effectively and independently.
- High level of professionalism and discretion, especially when handling sensitive information.
- Committed to continuous learning and professional development, including relevant certifications.
Knowledge of
- IT service desk operations and customer service best practices.
- (Desirable) Apple Mac, iOS, and mobile device support.
- (Desirable) Microsoft 365 and cloud-based admin portals.
- (Desirable) Mobile Device Management tools such as Jamf or Intune.
- (Desirable) Software packaging and deployment for Windows or Mac.
- (Desirable) Cyber Security principles and frameworks, including Cyber Essentials.
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IT Helpdesk Technician employer: RSK Group
Contact Detail:
RSK Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Technician
✨Tip Number 1
Familiarise yourself with common IT support tools and ticketing systems. Being able to demonstrate your knowledge of these platforms during an interview can show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for hardware and software issues. Practising common scenarios can help you feel more confident when discussing your problem-solving abilities in an interview.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've helped users in the past. This role is all about providing excellent support, so being able to share relevant experiences will set you apart.
✨Tip Number 4
Research Kendall Kingscott's culture and values. Understanding their people-first approach will allow you to tailor your responses in interviews, demonstrating that you're a great fit for their collaborative environment.
We think you need these skills to ace IT Helpdesk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical IT support or helpdesk roles. Emphasise your troubleshooting skills and any customer service experience, as these are crucial for the IT Helpdesk Technician position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and eagerness to learn. Mention specific skills that align with the job description, such as your ability to manage workloads effectively and your commitment to professional development.
Highlight Relevant Skills: In your application, clearly outline your technical skills, especially those mentioned in the job description, like knowledge of Microsoft 365, troubleshooting abilities, and familiarity with IT service desk operations. This will demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which are essential qualities for an IT Helpdesk Technician.
How to prepare for a job interview at RSK Group
✨Show Your Enthusiasm for Tech
Make sure to express your passion for technology during the interview. Share any personal projects or experiences that highlight your interest in IT, as this will demonstrate your eagerness to learn and grow in the field.
✨Prepare for Common Helpdesk Scenarios
Familiarise yourself with common IT issues and troubleshooting steps. Be ready to discuss how you would handle specific scenarios, such as resetting passwords or resolving software installation problems, to showcase your problem-solving skills.
✨Highlight Your Communication Skills
Since this role involves providing support to staff, emphasise your verbal and written communication abilities. Practice explaining technical concepts in simple terms, as this will be crucial when assisting users who may not be tech-savvy.
✨Demonstrate Your Commitment to Learning
Discuss any relevant certifications or courses you are pursuing or plan to pursue. This shows that you are proactive about your professional development and committed to staying updated with the latest technologies and best practices.
