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- Tasks: Be the go-to person for clients, resolving issues and keeping them updated on projects.
- Company: Join Envirolab, a fast-growing analytical lab with a supportive team culture.
- Benefits: Enjoy a competitive salary, pension scheme, flexible benefits, and career development opportunities.
- Why this job: Make a real difference by helping clients and contributing to exciting environmental projects.
- Qualifications: Customer service experience, strong organisation skills, and proficiency in Microsoft Office.
- Other info: Flexible working arrangements and a commitment to equal opportunities.
The predicted salary is between 26397 - 26397 £ per year.
The role will require you to work from 9:00am - 5:30pm, 5 days a week, reporting to Administration and Client Services Supervisor.
Responsibilities
- Act as main point of contact for clients.
- Resolve any issues that arise with clients swiftly, including all emails and calls.
- Keep clients informed of progress of projects and endeavour to meet deadlines on all projects.
- Maintain relationships with current clients.
- Approve contract review and check scheduling.
- Produce and approve reports and invoices.
- Complete weekly invoice batch for accounts.
- Assist with production of KPI data.
- Ensure all project-related admin tasks are being completed and assist if needed.
- Perform any other duties deemed reasonable for this position.
Desired qualifications & competencies
- Experience in customer service sector is desirable.
- Confident and well organised.
- Excellent phone manner.
- IT efficient and able to use all Microsoft packages.
About Envirolab
Envirolab, a member of the RSK Group, offers an exciting opportunity for an experienced Client Administrator based in our office in Hyde, UK. Envirolab is one of the fastest growing analytical laboratories in the UK, with an outstanding track record for delivering analysis competitively and on time. We provide environmental analytical services predominantly of soil and groundwater samples. Envirolab is an equal opportunities employer.
Benefits
- Salary £26,397 per annum.
- Contributory Pension Scheme and Life Assurance.
- A flexible benefits programme including the option to buy additional holidays and private health care.
- Regular training and career development.
- Flexibility in working arrangements for office-based positions.
Client Administrator in Hyde employer: RSK Group
Contact Detail:
RSK Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Administrator in Hyde
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Client Administrator role, and who knows? They might just have the inside scoop on openings at Envirolab or similar companies.
✨Tip Number 2
Prepare for those interviews! Research common questions for client-facing roles and practice your responses. Remember, you want to showcase your customer service experience and how you can keep clients happy and informed.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're genuinely interested in joining the Envirolab team. So, what are you waiting for? Get that application in!
We think you need these skills to ace Client Administrator in Hyde
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant skills that match the Client Administrator role. We want to see how you can be the main point of contact for clients, so don’t hold back on showcasing your communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Envirolab. Mention your organisational skills and how you’ve successfully managed client relationships in the past. We love a good story!
Show Off Your IT Skills: Since the role requires IT efficiency, make sure to mention your proficiency with Microsoft packages. If you have any specific examples of how you've used these tools to improve processes or solve problems, we want to hear about them!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at RSK Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Client Administrator. Familiarise yourself with the key tasks like managing client communications, resolving issues, and handling invoicing. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since experience in customer service is desirable, prepare examples from your past roles where you've successfully resolved client issues or maintained strong relationships. Be ready to discuss how you handle difficult situations and ensure client satisfaction, as this will resonate well with the interviewers.
✨Demonstrate IT Proficiency
As the role requires being IT efficient, brush up on your skills with Microsoft packages. You might be asked about your experience with specific software during the interview, so be prepared to discuss how you've used these tools in previous jobs to enhance productivity and organisation.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be working on, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.