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- Tasks: Be the go-to person for IT support and troubleshoot tech issues.
- Company: Join Richard Irvin, part of the innovative RSK Group in Aberdeen.
- Benefits: Enjoy a competitive salary, pension, and life assurance.
- Why this job: Kickstart your career in IT with hands-on experience and growth opportunities.
- Qualifications: Experience in IT support and strong knowledge of Windows and Microsoft Office.
- Other info: Work in a supportive team with a focus on client needs.
The predicted salary is between 36000 - 60000 £ per year.
Richard Irvin, an RSK Group company, are recruiting for an IT & Systems Support Engineer to join the team based in Aberdeen, UK. This is a full-time, permanent position. Our team of engineers, operations staff, project managers and compliance specialists are trained to start with our clients’ individual needs and work outwards from there. Our experts have extensive experience of advising and leading FM contracts and projects in both the public and private sectors and across industries. Our team is based throughout the UK – meaning you’re never too far from the help you need.
Responsibilities:
- Act as the first point of contact for IT support issues, escalating where necessary.
- Troubleshoot and resolve incidents related to laptop hardware, Microsoft Office 365, Windows OS, printers, network connectivity, and other core systems.
- Provide support remotely, over the phone, and in person when required.
- Assist in maintaining and updating IT documentation, asset records, and support procedures.
- Help achieve companywide ISO 27001 accreditation.
- Manage user accounts and permissions in Active Directory, Exchange Online, Azure and other systems.
Qualifications and Experience:
- Proven experience in an IT Support or similar technical support role.
- Strong knowledge of Windows 11 and Microsoft Office 365.
- Experience with Active Directory, Group Policy, Exchange Online, Azure, and basic networking (TCP/IP, DNS, DHCP).
- Good understanding of IT hardware, peripherals, and mobile devices.
- Excellent troubleshooting and problem-solving skills.
- Strong customer service and communication skills.
- Ability to work independently and manage workload effectively.
- Full UK Driving license.
Salary and Benefits:
- Salary depending on experience.
- Company Pension.
- Life assurance.
IT & Systems Support Engineer in Aberdeen employer: RSK Group
Contact Detail:
RSK Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT & Systems Support Engineer in Aberdeen
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common IT support scenarios and practice your troubleshooting skills. Being able to demonstrate your problem-solving abilities will set you apart from the crowd.
✨Tip Number 3
Show off your soft skills! Communication is key in IT support, so be ready to showcase your customer service experience. Share examples of how you've helped users in the past – it’ll make you memorable!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT & Systems Support Engineer in Aberdeen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT & Systems Support Engineer role. Highlight your experience with Windows 11, Microsoft Office 365, and any relevant troubleshooting skills. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it friendly and professional – we love a bit of personality!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We’re looking for those excellent troubleshooting skills, so don’t be shy about sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at RSK Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Microsoft Office 365, and the other systems mentioned in the job description. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as any specific incidents you've resolved in the past.
✨Show Off Your Customer Service Skills
Since this role involves being the first point of contact for IT support, it's crucial to demonstrate your strong customer service skills. Prepare examples of how you've effectively communicated with users and resolved their issues, whether remotely or in person.
✨Familiarise Yourself with ISO 27001
Understanding ISO 27001 accreditation is a big plus for this position. Do some research on what it entails and be prepared to discuss how you can contribute to achieving this standard within the company.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, ongoing projects, or the company's approach to IT support. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
