At a Glance
- Tasks: Welcome visitors, manage bookings, and keep our office running smoothly.
- Company: Join RS Group, a global partner for industrial customers with a commitment to inclusivity.
- Benefits: Enjoy private healthcare, generous holiday, and unique family-friendly policies.
- Other info: This is a permanent, office-based role in our vibrant London Kings Cross location.
- Why this job: Be part of a supportive culture that values diversity and personal growth.
- Qualifications: Strong communication skills, Microsoft Office proficiency, and a positive attitude are essential.
The predicted salary is between 24000 - 36000 £ per year.
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Receptionist and Facilities Assistant
Location:
London, ENG, GB, N1C 4AG
Brand: RS Group
Function: Administration
Work Location: Office Based
Location: This is an office-based role, working from our London (Kings Cross) office. This role is offered on a permanent basis.
We’re looking for a welcoming and dependable Receptionist and Facilities Assistant to join our London office. In this role, you’ll provide excellent front-of-house service while keeping our facilities running smoothly.
What you will be doing:
• Greet and sign in visitors, managing access passes and security protocols.
• Coordinate meeting room bookings, catering, and executive office support.
• Handle incoming/outgoing post and courier services.
• Monitor and order supplies for reception, kitchen, and stationery areas.
• Raise and track facilities jobs and office purchase requisitions.
• Support London office events, desk bookings, and maintain key manuals.
About you:
• Calm under pressure with strong time management and multitasking skills.
• Confident working independently and as part of a team.
• Skilled with Microsoft Office and Excel, with an eye for detail.
• Positive, adaptable and solutions-focused.
• Excellent communicator with strong relationship-building abilities.
• Professional and comfortable engaging with senior stakeholders.
The extras you’ll get:
At RS, as well as the usual employee benefits, you’d expect from a FTSE listed company, including an annual performance bonus, private healthcare, and generous holiday, in the UK, we’ve just introduced several new Family Friendly Policies including:
• Help for people to take control of ongoing Health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation.
• Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post-diagnostic support for autism spectrum, ADHD and Tourette’s syndrome.
• Support for Women at different life stages from streamlined fertility support to diagnosis and monitoring of both endometriosis and menopause.
• Helping our LGBTQIA+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery and gender confirmation surgery.
We are RS Group:
RS is a global solutions partner for industrial customers and suppliers. Our business has operations in three geographical regions – the Americas, EMEA and APAC, supported by global organisations for supply chain, corporate functions, marketing, and product & supplier management.
Our market today is large, fragmented, local in nature and digitally immature. Only a few international distributors serve it, with many regional and local providers, who largely trade offline. We stock over 2,500 supplier brands, 500k products and 61% of our sales are digital.
We are committed to Making Amazing Happen for a better world and our Vision is to become first choice for customer, suppliers, our people, and communities.
RS is committed to creating an inclusive environment where people thrive. We recognise that a diverse and representative workforce is critical to our success, and our aim is to create a business where people can be their true selves. Our employees expect this as a matter of course and it is fundamental to how we attract, develop, and retain the best talent.
In line with our D&I policy, we recruit and develop employees who are the best suited to the requirements of the job role, regardless of gender, ethnic origin, age, religion, sexual orientation, gender identity or disability.
Are you ready to explore the possibilities?
#LI-HYBRID
#LI-LB1
Receptionist and Facilities Assistant in London employer: Rsgroup
At RS Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our London Kings Cross office where collaboration and inclusivity thrive. Employees benefit from a comprehensive package that includes an annual performance bonus, private healthcare, and innovative family-friendly policies designed to support diverse needs. With a strong commitment to employee growth and well-being, RS Group is dedicated to creating an environment where everyone can flourish and contribute to making amazing happen.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist and Facilities Assistant in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rsgroup. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rsgroup before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist and Facilities Assistant in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rsgroup:Your cover letter is your chance to shine! Tell us why you want to work at Rsgroup specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rsgroup!
How to prepare for a job interview at Rsgroup
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
